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print the agenda print agenda for the Crisis Intervention: Nonviolent Techniques seminar



Training Course Syllabus:

This seminar is designed for social workers, counselors, psychotherapists, guardian ad litems, psychologists, social service employees, case managers, school safety professionals and attorneys.

This one-day seminar will cover proven methods for appropriately responding to assaultive and disruptive behavior. Attendees will learn the skills necessary to timely recognize warning signs and take advantage of opportunities for early intervention. Discussions will also offer insights on how to reduce the anxiety caused by disturbances. Attendees will leave with the skills needed to confidently and effectively manage hostile, irritated, or physically violent employees, guests and others in a safe manner.

9:00 a.m. - 9:30 a.m.

I. What Is The Scope Of Violence In The

United States Today?

A. Number, Types, And Consequences Of Violent Incidents In The United States

B. Characteristics Of Assailants And Victims

C. Most Frequent Settings In Which Violent Events Occur

D. Useful Ways Of Defining Types Of Violence, Based Upon Characteristics Of The Assailant, Victim, And Setting

E. Individuals And Group Violence; Targeted Violence; Relational, Predatory, Situational, And Psychopathic Violence

9:30 a.m. - 10:00 a.m.

II. What Are Some Important Individual

Characteristics That May Contribute To The

Development Of Violent Conduct?

A. Psychotic And Mood Disorders

B. Personality Disorders

C. Substance Use Disorders

D. Medical Disorders

E. Mental Retardation

10:00 a.m. - 10:30 a.m.

III. What Are Some Important Situational Or

Environmental Characteristics That May

Contribute To The Development Of Violent

Conduct Or Threats Of Violence?

A. Perceptions Of Being Wronged, Demeaned, Humiliated, Or Deprived Of Oneís Dignity

B. Events With A Perceived Meaning Of The Loss Of An Important Asset, Function, Or Status

C. Unstable Situations, Or Situations Perceived To Be Of Unique Opportunity Or Significance

D. Alienation From Social, Family, Or Political Supports

E. Perceived Difficulty In Accessing Supportive Services

F. Frustration In Achieving Satisfactory Redress Of A Grievance

10:30 a.m. - 10:45 a.m.


10:45 a.m. - 12:00 p.m.

IV. How Can I Conduct An Adequate

Assessment Of The Risk Or Threat, And

What Should I Do With The Results Of That


A. What Does The Person Want? Identify The Personís Specific Requests, Grievances, Or Concerns

B. When, Where, And How Does The Person Intend To Get It? Achieve An Understanding Of The Personís Plans, Fantasies, And Preparatory Actions For Goal Achievement, And Assess The Planís Rationality And Degree Of Organization

C. Why Does The Person Want It? Identify The Most Likely Motivations, And Ask The Person To Describe His Or Her Motivation

D. Assess Mental Status And Substance Use

E. Obtain Independent Sources Of Information About The Person, Recent Conduct, The Situation, And The Personís Access To Potential Weapons

F. Obtain Historical Information About Prior Threats, Violence, And Suicidal Conduct

G. Record Information And Observations, Record Your Conclusions, And Formulate A Plan For Addressing The Situation

H. Share Assessment And Action Plan With A Supervisor Or An Expert

12:00 p.m. - 1:00 p.m.

Lunch (On Your Own)

1:00 p.m. - 1:30 p.m.

V. What Crisis Intervention Strategies Can I

Use With The Violent Person To Lessen Or

Eliminate The Threat Or Risk?

A. Define The Problem

B. Ensure Safety

C. Provide Support

D. Examine Alternatives

E. Make A Plan

F. Obtain Commitment

1:30 p.m. - 3:00 p.m.

VI. Understanding And Addressing The Risk Of


A. History On Restraints

B. Risk Of Restraints

C. Realities Of Restraint-Related Positional Asphyxia

D. How To Minimize Unnecessary Physical Interventions

3:00 p.m. - 3:15 p.m.


3:15 p.m. - 3:45 p.m.

VII. What Should My Organization Do To Prevent

And Respond To Workplace Violence?

A. Establish The Organizational Structures For Ongoing Risk Assessment, Monitoring, Analysis, Prevention, And Response

B. Assign Responsibilities, And Allocate Authority And Resources

C. Collect Information To Assess Risks Related To The Organizationís Mission, Clients, Staff, Resources, Physical Plant, Equipment, And Environment

D. Make Changes To Physical Structures

E. Craft Policies For Violence Prevention, Organizational Responses To Violent Incidents

F. Conduct Training And Education For Clients, Workers, And Visitors

G. Maintain Proper Records, Conduct Routine Tests Of Critical Procedures, And Monitor Compliance With Risk Evaluation Plan

3:45 p.m. - 4:15 p.m.

VIII. What Am I Legally Required To Do When I

Learn Of A Violent Threat, Or Become Aware

Of Potential Violence?

A. Section 2305.51 Of The Ohio Revised Code (ORC) And Section 5122.34 That Are The Result Of Amended House Bill 71, passed in 1999

B. ORC Chapter 5122

C. ORC Section 5101.61

4:15 p.m. - 4:30 p.m.

IX. What Resources Can Help Me With An

Individual Who Is Potentially Violent?

A. Internal Resources: Workplace Violence Policies, And Other Policies

B. External Resources

Seminar Summary:

 (see full course description)

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