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Who should attend Get Sharp: Smarter Decision Making and Critical Thinking for Administrative Professionals Onsite Training
Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals.
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Get Sharp: Smarter Decision Making and Critical Thinking for Administrative Professionals Onsite Training  

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Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals.

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Seminar Summary:

Tackle today’s business challenges with high-powered decision-making skills for administrative professionals! (see full course description)

 
 

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Training Course Syllabus:


Get Sharp: Smarter Decision Making and Critical Thinking for Administrative Professionals - Available for Onsite Training ONLY

Tackle today’s business challenges with high-powered decision-making skills for administrative professionals!

This interactive seminar is designed to help you build and expand your decision-making skills, critical-thinking abilities and creative problem-solving skills. You will cover methods of assessing and resolving problems and understanding the role of inferences and assumption. In addition, these decision-making skills for administrative professionals will help you gain confidence in asking the “right questions” and overcoming the stress of making complex decisions.


How You Will Benefit

  • Enhance your ability to be more proactive and to act independently
  • Become more confident in making sound decisions
  • Decrease stress related to making critical decisions and solving workplace problems
  • Strengthen your ability to influence and persuade others using decision-making skills for administrative professionals
  • Learn how to ask questions that get the answers you need
  • Learn how to apply creative problem-solving techniques
  • Build greater professional recognition through enhanced skills

 

What You Will Cover

  • Defining terms: critical thinking, problem solving, decision making, creativity and strategic thinking—small group activity
  • Understanding accelerated learning and Gardeners 8 Intelligences: identifying how you learn best
  • Creating new ways to ask questions: open questions, closed questions, leading questions, assumption challenges
  • Critical thinking: enhance your credibility with management
  • Applying different problem-solving techniques at work
  • Flexing your methods of problem solving
  • Enhancing self- and interpersonal awareness

 

Extended Seminar Outline

Learning Objectives

  • Acquire Enhanced Problem-Solving Skills

  • Explore Core Competencies in Critical Thinking

  • Identify and Use Core Strengths and Challenges in Solving Problems

  • Practice Methods of Identifying the Assumptions Underlying Requests

  • Recognize and Ask the Right Questions to Facilitate Problem Solving

  • Identify and Apply Critical Success Factors to Overcome Stress in Making Decisions in the Workplace

  • Formulate and Use Creative Problem-Solving Techniques When Working with and through Others

  • Apply Insights to Deliver Clear, Credible Messages

  • Exhibit Confidence in Dealing with Complex Problem Solving

  • Demonstrate and Build Credibility with Upper Management

  • Develop Strategic Approaches to Problem Solving and Decision Making


What Are Our Mind Traps?

  • Identify Terms and Concepts Used in Problem Solving and Decision Making

  • Explore the Concept of Mind Traps and Identify Your Own

  • Practice and Apply Two Problem-Solving Skills


Examining Your Problem-Solving Style

  • Assess Individual Problem-Solving and Decision-Making Skills

  • Identify Barriers to Developing New Problem-Solving Skills

  • Apply Different Types of Intelligences


Assumption Traps and Escapes

  • Identify Assumptions in the Workplace and How They Affect Our Ability to Make Decisions and Solve Problems

  • Focus on Listening for Underlying Assumptions

  • Practice and Apply New Ways of Asking Questions

  • Practice and Apply Two Problem-Solving Skills


Core Concepts of Critical Thinking

  • Identify the Core Concepts of Critical Thinking

  • Explain Key Points about Critical Thinking and Decision Making

  • Observe and Practice Get Sharp Strategies

  • Apply New Approaches in Critical Thinking and Problem Solving


Applying and Flexing Our Sharp Skills

  • Apply Sharp Thinking Skills

  • Practice Flexing Methods of Problem Solving

  • Use Brainstorming and the Creative Whack Pack, Two Thinking and Problem-Solving Methods


Creating an Individualized Learning Path

  • Review Links to Learning from Each Course Module

  • Create an Individualized Learning Path

 

Who Should Attend

Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals.

Seminar Summary:

Tackle today’s business challenges with high-powered decision-making skills for administrative professionals! (see full course description)

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