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Who should attend Six Sigma: A One Day Overview
This one-day seminar is designed for business owners and managers, presidents, vice presidents, directors, human resource managers, project managers, purchasing managers, quality coordinators, sales managers, finance managers and accountants.
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Six Sigma: A One Day Overview  

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This one-day seminar is designed for business owners and managers, presidents, vice presidents, directors, human resource managers, project managers, purchasing managers, quality coordinators, sales managers, finance managers and accountants.

Cost:   

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Seminar Summary:

This seminar will cover such topics as how to Use a structured approach (DMAIC) for solving problems, how to be a Six Sigma project team member, and more. (see full course description)

 
 

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Training Course Syllabus:


Six Sigma is an advanced problem solving technique that is based on facts, data and information. Business processes are measured and analyzed to understand their natural variation. These processes are then improved to reduce variation to levels much tighter than customer specifications. Finally plans are put in place to ensure continuous improvement and the creation of a fact, data and information -based problem solving culture.

The goal of Six Sigma is to reduce mistakes/defects to less than 3.4 parts per million units produced or transactions processed. Business processes such as human resources (turnover and absenteeism), purchasing (supplier quality), finance (discrepant invoices), service (customer complaints, unanswered calls), sales and others can be improved.

Participants will learn how to:

  • Be a Six Sigma project team member
  • Use a structured approach (DMAIC) for solving problems
  • Use a simple paper airplane simulation to teach all associates the Six Sigma process

Benefits of Six Sigma:

  • Dramatically reduce mistakes/defects in production and administrative processes
  • Provide more consistent customer service
  • Improve quality in administrative and production functions

8:00 a.m. - 9:00 a.m.

I. Six Sigma Overview

A. Introduction

B. What Is Quality

C. Who Are The Customers

D. Costs Of Poor Quality

E. Quality Results

F. Six Sigma Breakthrough Improvement

9:00 a.m. - 10:00 a.m.

II. Define

A. Nominate, Evaluate And Select A Project

B. Pareto Charts – Concentrate On The Vital Few

C. Process Flow Mapping

D. Prepare A Problem Statement

10:00 a.m. - 10:10 a.m.

Break

10:10 a.m. - 10:30 a.m.

III. Define Simulation Exercise

A. Create A Pareto Chart For Airline Budget Variance And Customer Complaints

B. Write A Problem Statement

10:30 a.m. - 11:00 a.m.

IV. Measure

A. Measure The Symptoms

B. Standardizing Data Collection

C. Measurement Repeatability And Reproducibility

D. Prioritization Matrices

E. Failure Mode And Effect Analysis

11:00 a.m. - 12:00 p.m.

V. Measure Simulation Exercise

A. Paper Airplane Accuracy Measurement

B. Standardize Data Collection

C. Practice Measurement Repeatability And Reproducibility

12:00 p.m. - 1:00 p.m.

Lunch (On Your Own)

1:00 p.m. - 2:30 p.m.

VI. Analyze

A. Formulate Theories

B. Hypothesis Testing

C. Cause And Effect Diagrams – Identify Root Cause

D. Descriptive Statistics (Mean, Median, Mode, Range, Standard Deviation)

E. Histograms (Frequency Charts)

F. Correlation And Regression Analysis

2:30 p.m. - 2:40 p.m.

Break

2:40 p.m. - 3:00 p.m.

VII. Analyze Simulation Exercise

A. Calculate Descriptive Statistics For Paper Airplane Accuracy

B. Create A Histogram Of Distance From Target

3:00 p.m. - 3:30 p.m.

VIII. Improve

A. Theory Of Inventive Problem Solving

B. Designed Experiments

3:30 p.m. - 4:00 p.m.

IX. Improve Simulation Exercise

A. Create A Designed Experiment For Improving Paper Airplane Accuracy

B. Run Experiment

4:00 p.m. - 4:30 p.m.

X. Control

A. Design A Control Plan

B. Mistake Proofing The Improvement

C. Statistical Process Control

Seminar Summary:

This seminar will cover such topics as how to Use a structured approach (DMAIC) for solving problems, how to be a Six Sigma project team member, and more. (see full course description)

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