Six Sigma is an advanced problem solving technique that is based on facts, data and information. Business processes are measured and analyzed to understand their natural variation. These processes are then improved to reduce variation to levels much tighter than customer specifications. Finally plans are put in place to ensure continuous improvement and the creation of a fact, data and information -based problem solving culture.
The goal of Six Sigma is to reduce mistakes/defects to less than 3.4 parts per million units produced or transactions processed. Business processes such as human resources (turnover and absenteeism), purchasing (supplier quality), finance (discrepant invoices), service (customer complaints, unanswered calls), sales and others can be improved.
Participants will learn how to:
- Be a Six Sigma project team member
- Use a structured approach (DMAIC) for solving problems
- Use a simple paper airplane simulation to teach all associates the Six Sigma process
Benefits of Six Sigma:
- Dramatically reduce mistakes/defects in production and administrative processes
- Provide more consistent customer service
- Improve quality in administrative and production functions
8:00 a.m. - 9:00 a.m.
I. Six Sigma Overview
B. What Is Quality
C. Who Are The Customers
D. Costs Of Poor Quality
E. Quality Results
F. Six Sigma Breakthrough Improvement
9:00 a.m. - 10:00 a.m.
A. Nominate, Evaluate And Select A Project
B. Pareto Charts – Concentrate On The Vital Few
C. Process Flow Mapping
D. Prepare A Problem Statement
10:00 a.m. - 10:10 a.m.
10:10 a.m. - 10:30 a.m.
III. Define Simulation Exercise
A. Create A Pareto Chart For Airline Budget Variance And Customer Complaints
B. Write A Problem Statement
10:30 a.m. - 11:00 a.m.
A. Measure The Symptoms
B. Standardizing Data Collection
C. Measurement Repeatability And Reproducibility
D. Prioritization Matrices
E. Failure Mode And Effect Analysis
11:00 a.m. - 12:00 p.m.
V. Measure Simulation Exercise
A. Paper Airplane Accuracy Measurement
B. Standardize Data Collection
C. Practice Measurement Repeatability And Reproducibility
12:00 p.m. - 1:00 p.m.
Lunch (On Your Own)
1:00 p.m. - 2:30 p.m.
A. Formulate Theories
B. Hypothesis Testing
C. Cause And Effect Diagrams – Identify Root Cause
D. Descriptive Statistics (Mean, Median, Mode, Range, Standard Deviation)
E. Histograms (Frequency Charts)
F. Correlation And Regression Analysis
2:30 p.m. - 2:40 p.m.
2:40 p.m. - 3:00 p.m.
VII. Analyze Simulation Exercise
A. Calculate Descriptive Statistics For Paper Airplane Accuracy
B. Create A Histogram Of Distance From Target
3:00 p.m. - 3:30 p.m.
A. Theory Of Inventive Problem Solving
B. Designed Experiments
3:30 p.m. - 4:00 p.m.
IX. Improve Simulation Exercise
A. Create A Designed Experiment For Improving Paper Airplane Accuracy
B. Run Experiment
4:00 p.m. - 4:30 p.m.
A. Design A Control Plan
B. Mistake Proofing The Improvement
C. Statistical Process Control