Technology supports an ever-increasing number of critical business processes. With this increased usage come increased cost, dependence, and risk. These are key business issues, and whether large or small, companies must proactively manage their technology.
Non-technical professionals can effectively manage the information technology environment by obtaining a basic understanding of systems, operations, and networks, along with the requirements for selecting and managing third-party service providers. With this knowledge, these professionals can ably direct and supervise the business's technology.
This intensive and practical one-day seminar is designed specifically for professionals seeking an understanding of technology environments and the best practices for managing IT vendor relationships. The materials and presentations will allow participants to recognize the elements of effective technology management and how to develop and implement sound vendor selection and management strategies.
8:30 a.m. - 10:00 a.m.
I. Understanding The Technology Environment
B. Reviewing Key Hardware Features
C. Reviewing Key Software Features
D. Internet And Email
10:00 a.m. - 10:10 a.m.
10:10 a.m. - 12:00 p.m.
II. Supervising Security
A. Reviewing Security Best Practices
B. Assessing Risks
C. Implementing Security
D. Implementing Effective Virus Protection Processes
12:00 p.m. - 1:00 p.m.
Lunch (On your Own)
1:00 p.m. - 2:30 p.m.
III. Supervising Technology Operations
A. Documenting The Technology Environment
B. Implementing Controls
C. Business Continuity And Contingency Planning
D. Developing Policies And Procedures
2:30 p.m. - 2:40 p.m.
2:40 p.m. - 4:00 p.m.
IV. Selecting And Managing Third Party Service Providers
A. Developing Selection Criteria
B. Performing Vendor Due Diligence
C. Managing The Vendor Relationship
D. Monitoring Service Levels
4:00 p.m. - 4:30 p.m.
V. Questions And Answers