Exceptional Customer Service - Customer Service / Sales Training Seminar
Just servicing customers is not enough. Baker’s Exceptional Customer Service
Training Course gives all participants a powerful new insight into client
behavior, effective tools, and easy to learn skills for creating lasting client
satisfaction, relationships, and repeat business.
This focused, practical seminar is useful for anyone who operates or manages any
business or department that deals directly with customers.
To develop, maintain, and expand business, companies must satisfy a complex
array of client needs in an environment shaped largely by external forces. This
includes competitors seeking a larger piece of the pie and new entrants into the
market. Other factors are product innovations, and increasingly insistent calls
for improved quality and reduced prices.
These and other elements create heavier demand on customer relations. Successful
service is a combination of technical expertise, the ability to manage both
information and people, and efficient, productive communication.
Exceptional Customer Service Training Course with its heavy emphasis on audio
recorded, and digitally video recorded practice exercises teaches attendees how
they can make a difference in maintaining and growing their company’s customer
Participants will learn to:
Train other customer service representatives in proper skill usage
Manage customer complaints more effectively
Lead a company-wide customer focused strategy
Reduce CSR turnover to a minimum
Gain valuable insights into client concerns
Handle complaints to create lasting relationships with clients
Respond appropriately to the emotions of clients and recommend
View issues from clients’ perspectives and gain valuable insight into
their concerns with an emphasis on service and quality
Set high performance standards
Transform organizational units from groups into team
Class Size: 6-20 (Please note that we can increase the class size for
Length: 1/2 day or 1 day
Time: 8:30 AM - 5:00 PM