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Who should attend Negotiation And Confilict Resolution
This one-day seminar is designed for human resource managers, business owners and managers, operations managers, supervisors, presidents, vice presidents and controllers.
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Negotiation And Confilict Resolution  

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This one-day seminar is designed for human resource managers, business owners and managers, operations managers, supervisors, presidents, vice presidents and controllers.

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Seminar Summary:

This informative and hands-on program will present a thorough approach to negotiating effectively and resolving conflict. (see full course description)

 
 

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Training Course Syllabus:


Business professionals spend as much as 60 percent of their time in situations that require negotiations with others. This informative and hands-on program will present a thorough approach to negotiating effectively and resolving conflict.

Seminar highlights:

  • Negotiating with a customer or client you can't afford to lose
  • Dealing with problem employees
  • Knowing when to walk away from a negotiation
  • Different styles and approaches to negotiation
  • The negotiations process - how conflict displays itself in the workplace
  • The cost of conflict to your organization

Learning objectives:

  • The attendee will be able to identify why and when we should negotiate.
  • The attendee will be able to define interest-based negotiations.
  • The attendee will be able to discuss conflict resolution.

8:30 a.m. - 9:00 a.m.

I. Overview

A. Why And When Do We Negotiate?

B. Must You Lose For Me To Win?

C. First Negotiation Exercise

9:00 a.m. - 10:30 a.m.

II. The Win-Win Process

A. What Are Interest-Based Negotiations?

B. Separating People From The Problem

C. Using Impartial Standards

10:30 a.m. - 10:40 a.m.

Break

10:40 a.m. - 12:00 p.m.

II. The Win-Win Process (Continued)

D. Thinking Outside The Box

E. Brainstorming

F. Second Negotiation Exercise

12:00 p.m. - 1:00 p.m.

Lunch (On Your Own)

1:00 p.m. - 2:00 p.m.

III. Continuing The Process

A. Third Negotiation Exercise

B. Fourth Negotiation Exercise

C. Reviewing The Process

2:00 p.m. - 3:00 p.m.

IV. Conflict Resolution

A. How Conflict Affects Your Organization

3:00 p.m. - 3:10 p.m.

Break

3:10 p.m. - 4:00 p.m.

V. Problem Employees And The Employers – Co-Workers They Make Suffer

A. Selecting Realistic Goals

B. Understanding Batna

4:00 p.m. - 4:30 p.m.

VI. Wrap-Up And Questions And Answers

Seminar Summary:

This informative and hands-on program will present a thorough approach to negotiating effectively and resolving conflict. (see full course description)

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