This program is designed to provide front-line supervisors and managers with the information and skills needed to effectively manage employees and avoid the increasing number of legal pitfalls present in the workplace. It is also designed to help attendees better understand the workforce and learn how to foster and maintain positive employee relations. It is important to remember that for most employees, their company is only as good (or bad) as their front line supervisor or manager. A well-trained supervisory staff is essential for improving morale, minimizing turnover, and maximizing productivity. In contrast, an untrained front-line supervisory staff can lead to needless conflict in the workplace, grievances or other labor problems, and lawsuits. This seminar provides a basic understanding of applicable state and federal laws, and also offers practical guidance in key areas such as hiring, handling difficult disciplinary and discharge situations, documentation and investigations. The seminar concludes with a fun exercise called 'understanding each other', that serves as a visual reminder of the differences and diversity of opinion within the workforce, helping attendees to better appreciate and hopefully utilize the differing skills of the individuals they supervise. The seminar is highly interactive, with attendees and presenters role playing mock employee interviews, drafting documentation to address mock disciplinary situations, brainstorming solutions to hypothetical real-world problems, etc. As the program title indicates, our goal is to help attendees put the 'super' back in supervisor. Please join us for this fun and informative hands-on program.
- Broad based training on labor and employment law principles
- Practical guidance on how to handle difficult disciplinary and discharge situations
- Interactive hands-on exercises, including documentation workshop and mock investigative interview
- Discussions and exercises designed to highlight the positive attributes common to all top-notch supervisors
- The attendee will be able to understand and be able to apply basic employment law principles.
- The attendee will be able to understand and be able to apply the do's and don't of effective documentation.
- The attendee will be able to gain practical skills in the areas of investigative interviewing, discipline, hiring and firing.
- The attendee will be able to better understand what motivates employees, and how to be a 'super' supervisor.
8:00 a.m. - 8:15 a.m.
I. Introduction – The Role Of The Supervisor
8:15 a.m. - 10:00 a.m.
II. Employment Law Basics
A. Exceptions To At-Will Employment
B. Unlawful Discrimination And Retaliation
C. Sexual Harassment
D. Managing Leaves Of Absence (FMLA, ADA, Workers' Compensation, Practical Tips)
E. Wage And Hour Overview
F. 5 Tips For Avoiding Employee Lawsuits
10:00 a.m. - 10:10 a.m.
10:10 a.m. - 11:10 a.m.
III. Hiring And Firing
A. Lawful vs. Unlawful Inquiries Of Job Applicants
B. The Termination Checklist
C. Lay-Off/WARN Issues
D. Handling Difficult Terminations
11:10 a.m.- 12:00 p.m.
IV. Effective Discipline/Evaluation Techniques
A. Progressive Discipline
B. Effective Use Of Performance Evaluations
C. 'Notice And Opportunity To Improve'
12:00 p.m. - 1:00 p.m.
Lunch (On Your Own)
1:00 p.m. - 2:00 p.m.
A. Do's And Don'ts
B. Documentation Workshop
2:00 p.m. - 3:00 p.m.
A. The Basics: When To Conduct An Investigation, Who Should Conduct It, How To Do It, And Tips For Writing Up The Final Report
B. Mock Employee Interview Exercise
3:00 p.m. - 3:10 p.m.
3:10 p.m. - 4:00 p.m.
VII. 'Understanding Each Other' Exercise