This program will help attendees better understand the fundamentals of establishing a successful employee recognition program and how such programs will increase productivity and morale in the workplace. The program will also show creative ways to recognize employee performance and will provide the practical tools to build a ‘recognition culture' in the workplace.
- Focus on motivational theories to help you understand the drivers of reward and recognition programs
- Practical and applied guidelines for program implementation
- Explanation of the diversity of successful programs offered by high-performance companies
- Guidelines for selling management on the need to offer recognition and reward programs
- Communication strategies to ensure that managers and employees understand and use the program properly
- Spotlight on employer 'best practices' to focus on programs that work
- The attendee will be able to discuss selling and implementing your new employee recognition program.
- The attendee will be able to identify the fundamentals of employee recognition.
- The attendee will be able to review communicating and training employees and management about the program.
9:00 a.m. - 10:30 a.m.
I. The Fundamentals Of Employee
A. Climate Assessment: How Is Your Company Doing?
B. Overview Of Common Recognition Program Terms
5. Intangible Tools
C. Rationale For Implementing A Recognition Program
1. Reduce Costs
2. Raise Employee Morale
3. Build Employee Loyalty
4. Attract And Retain Key Employees
5. Increase Productivity, Competitiveness, Revenues And Profitability
6. Improve Quality, Safety And Customer Service
7. Lower Stress, Absenteeism And Turnover
D. Keys To An Effective Program
1. Management Commitment
2. Link To Bottom-Line Results Of The Company
3. Recognized Value Of Awards To Employees
4. Fairness/Equity In Distribution Of Awards
5. Simplicity Of Program
6. Continuous Evaluation/ Improvement
E. What Makes A Good Reward? Be Smart
F. The Value Of Group/Team Recognition
10:30 a.m. - 10:45 a.m.
10:45 a.m. - 12:15 p.m.
II. Finding The Employee Recognition
Program That Will Work Best For You
A. Theories Of Motivation That Support Workplace Programs
B. Types Of Recognition Programs
2. Non-Cash (e.g. Post-It Note With 'Good Job,' Golf Clubs, Vacation Package, etc.)
3. Length Of Service
5. Employee Of The Month
6. Spot Bonuses
7. Noteworthy Performance
8. Safety Incentives
9. Patent Rewards
10. Peer And/Or Customer Recognition
C. Determining The Organizational ‘Fit' Of Your Program
D. Criteria For Employee Eligibility
E. Nominations For Recognition Awards – Who Decides?
F. Allowing Employee Choice In Selecting Awards
12:15 p.m. - 1:15 p.m.
Lunch (On Your Own)
1:15 p.m. - 2:45 p.m.
III. Selling And Implementing Your New
Employee Recognition Program
A. Selling Management On The Program
1. Rationale For The Program
2. Common Reasons For Resistance
3. Overcoming The ‘Nay-Sayers'
B. An Eight-Step Model For Creating And Implementing Your New Program
1. Target Your Audience
2. Choose The Goal/Link Program To Company Objectives
3. Build A Budget/Incorporate Funding Into Budget Planning
4. Develop Performance Criteria
5. Choose The Awards
6. Communicate The Program
7. Present The Awards
8. Evaluate The Program's Effectiveness
2:45 p.m. - 3:00 p.m.
3:00 p.m. - 3:45 p.m.
IV. Communicating And Training Employees
And Management About The Program
A. Uniform Training To Management
B. Program Documentation
C. Management And Supervisory Accountability In Performance Reviews
D. Employee Communication Strategies
1. Individual Letters To Employees From CEO/Management Team
2. Company Intranet Updates
3. Company Newsletter
4. Departmental Meetings
5. Employee Handbook And/Or New Employee Orientation Package
3:45 p.m. - 4:30 p.m.
V. Employer Best Practices
A. Spotlight On Companies Who ‘Get It Right'
B. Questions And Answer Session