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Who should attend What Makes Performance Evaluations Effective
This one-day seminar is designed for human resource and payroll professionals, office managers, supervisors, operations managers, presidents, vice presidents, business owners and managers.
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What Makes Performance Evaluations Effective  

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This one-day seminar is designed for human resource and payroll professionals, office managers, supervisors, operations managers, presidents, vice presidents, business owners and managers.

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Seminar Summary:

This seminar will provide you with the roadmap to enhance your bottom line and simultaneously increase the level of employee satisfaction. (see full course description)

 
 

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Training Course Syllabus:


We often read or hear that 'people are the competitive advantage.' There is a lot of truth to that, especially in today's environment. However, some of us often scratch our heads when we look around and see the limited amount of feedback that people receive about their performance, but are expected to meet expectations! If you are a manager, a small business owner, a human resource professional or just looking for ways to change your culture from one of control to partnering, this seminar will provide you with the roadmap to enhance your bottom line and simultaneously increase the level of employee satisfaction. In fact, afterwards you can decide if you want to commit to the whole process or just a part of it.

Seminar highlights:

  • Differences between performance evaluations and performance management
  • Organization audit assessment
  • Accountability ideas
  • Form concepts for different levels
  • Thoughts for progressive implementation of a system
  • Steps for implementation
  • Constructive feedback with candor and sensitivity
  • Tips for an effective performance meeting
  • A checklist for termination
  • Avoiding the legal pitfalls

Learning objectives:

  • The attendee will be able to gain tools and knowledge to move from once or twice a year event to a year-round process.
  • The attendee will be able to learn skill development ideas for successful coaching and performance meetings.
  • The attendee will be able to learn how to minimize the fear and trepidation associated with performance evaluations.

9:00 a.m. - 9:15 a.m.

I. Objectives Of Performance Management

A. Effective Performance

B. Increased Retention

C. Profitability

9:15 a.m. - 9:45 a.m.

II. Definitions And Culture

A. Performance Evaluation: Established Time

B. Performance Management: Year-Round Activity

C. Culture

9:45 a.m. - 10:30 a.m.

III. Approaches To Performance Evaluations And Effectiveness

A. Annual

B. Semi-Annual

C. One-on-One Or Team Reviews

D. Self-Appraisal

E. Goal Setting

F. 360-Degree Feedback

G. Career Planning

10:30 a.m. - 10:45 a.m.

Break

10:45 a.m. - 12:15 p.m.

IV. A Performance Management System

A. A Process

B. Accountability And Performance Cycle

C. Job Description/Function/Results

D. Communicating Performance Expectations

1. Clarity

2. Timing

3. Working Relationship

4. Identifying Barriers To Performance And Removing Them

E. Goals: Organization And Individual

1. Goal Components

2. Measurement

3. Objectivity

12:15 p.m. - 1:15 pm.

Lunch (On Your Own)

1:15 p.m. - 3:00 pm.

IV. A Performance Management System (Continued)

F. Creating And Implementing An Effective Performance Evaluation System

1. Process

2. Accountability

3. Organizational Objectives

4. Form(s)

5. Documentation

6. Input

7. Training For All

G. Skill Development:

1. Constructive Feedback

a. From Judgmental To Objective

b. Feedback Models

c. How Often?

d. Bottom Line Effectiveness

e. Individual's Dignity

2. Performance Meeting Preparation

a. Before

b. During

c. After

3. Receiving Feedback

3:00 p.m. - 3:15 p.m.

Break

3:15 p.m. - 4:00 p.m.

V. What To Do To Avoid Liability For Corrective Action And Termination

A. Documentation

B. Employee Handbooks

C. Checklists

D. Supervisory Training

E. Personnel Files

4:00 p.m. - 4:30 p.m.

VI. What Does This All Mean?

A. Commitment To Change

B. Better Records

C. Partnerships vs. Control

D. Development

E. Retention

F. Profitability

G. Higher Employee Satisfaction

H. Time For Productivity, Not Discipline

I. Respect And Objectivity vs. Judgment

Seminar Summary:

This seminar will provide you with the roadmap to enhance your bottom line and simultaneously increase the level of employee satisfaction. (see full course description)

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