As a professional in the field, you require effective, practical measures to accomplish your objectives with maximum effect and minimum stress. Our faculty has developed practical approaches and techniques that will take you one step closer to attaining your goal.
The faculty will provide you with an overview of current collection law and will explore special issues commonly encountered in debt collection in Kansas. This concentrated program is designed to give the attendees essential knowledge on how to get results in collecting debts and how to deal with special situations.
- Collection practice and the law
- Keeping it legal
- Creditor remedies - strategies for dealing with the debtor who refuses to pay
- Bankruptcy - what every collector must know
- Telephone collection skills
- The attendee will be able to discuss bad check remedies.
- The attendee will be able to identify prohibited collection practices.
- The attendee will be able to review communication techniques.
8:30 a.m. - 9:50 a.m.
I. Collection Practice And The Law
A. Fair Debt Collection Practices Act
B. Tort Of Outrage In Kansas And Collections
C. Potential Consequences Of Violating Collection Laws
D. Prohibited Collection Practices
E. Mini-Miranda Warning
9:50 a.m. - 12:00 p.m. (Break 10:30 a.m. - 10:40 a.m.)
II. Keeping It Legal
A. Before You Sue Information Required For Lawsuit
B. Jurisdiction Issues
C. Getting Out Of Town Debtors To Pay
D. When Not To Accept A Debtor's Payment
E. Bad Check Remedies
III. Creditor Remedies Strategies For Dealing With The Debtor Who Refuses To
A. Small Claims Court
D. Writ Of Execution
F. Statute Of Limitations
12:00 p.m. - 1:00 p.m.
Lunch (On Your Own)
1:00 p.m. - 2:30 p.m.
IV. Bankruptcy What Every Collector Must Know
A. Understanding Chapters 7,11 And 13
B. When Your Customer Files For Bankruptcy Six Steps To Protect Your Interest
C. Avoidance Of Co-Mingling Transactions
D. How Guaranties Protect Your Rights To Collect
E. The Bankruptcy Reform Act - How Will The New Law Work?
2:30 p.m. - 2:40 p.m.
2:40 p.m. - 3:45 p.m.
V. Telephone Collection Skills
A. Collection Skills For Boosting Your Telephone Effectiveness
B. Preparation What To Do Before You Call
D. Communication Techniques Learn Words That Motivate The Debtor To Pay
E. Negotiation Using Pre-Determined Payment Objectives To Your Advantage
F. Closure And Follow-Up
3:45 p.m. - 4:30 p.m.
VI. Excuse Handling, Developing A Systematic Approach To Excuses
A. Learn How To Respond To Common Excuses