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Who should attend How to Manage Conflict and Confrontation
Any professional who must interact with others in the workplace.
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How to Manage Conflict and Confrontation  

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Seminar Summary:

Discover practical, proven methods for managing workplace conflict (see full course description)

 
 

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Training Course Syllabus:


How to Manage Conflict and Confrontation

Be honest—has anger, uncontrolled conflict, or unchecked emotion cost you too much? Spoiled relationships? Anxiety and stress? Poor productivity? Lack of cooperation and teamwork? Tension at home? A stalled career? Your self-respect? If you’ve got the courage to admit that the cost of unmanaged conflict has been too high, we’ve got the life-changing answers for you.

This powerful conflict management training presents an exciting, innovative, solution-driven approach to the inevitable conflicts that arise at work and at home. You'll discover practical, proven alternatives you can use in the most difficult, frustrating situations.

Conflict, strife, and opposing points of view are part of the workplace and part of life — you can't change that. But you can learn to be better at managing conflict when it does occur. After this dynamic, transforming seminar, you'll experience an incredible, positive change in yourself (and everyone around you will notice it, too)!

Enroll today, and learn to be the master of your own emotions and the calm in the center of the storm.

You'll discover …

  • How to predict a problem situation long before it reaches the crisis stage — and avert it entirely!
  • The secret to keeping poise and control when everyone around you loses it
  • Escape routes from the traps of infighting and backstabbing
  • Emotional "first aid" — be able to save yourself when you feel your emotions spinning out of control!
  • Ways to repair damaged relationships — at work, at home, with anyone!
  • How to meet conflict and disagreement head-on … and reach a mutual understanding
  • What it takes to keep your own cool — and prevent others from losing theirs!

     

Seminar Overview

Assessing Your Attitudes

•Is repressing your anger unhealthy? Not necessarily! And, we'll dispel 3 other common assumptions you may have about anger
•Stress and anger: Identify and eliminate your own deadly "triggers"
•No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions

Managing Your Own Anger and Emotions

•Placing blame: how this common, destructive habit can lead you to anger
•How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
•"Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
•Desensitization strategies: the key to controlling your emotions, instead of letting them control you!

Responding to Negativity in Others

•The very first thing you should do when someone "blows up"
•Managing the antagonist — how to keep others from picking fights with you
•How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse

Learning Conflict Management Skills

•Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
•3 situations in which you should avoid a confrontation at all costs
•2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
•2 subtle signals that unspoken issues are the real cause of a conflict

Communicating Through Conflict

•5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
•How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
•How to tell the difference between a "put-down" and constructive criticism
•A course for compromise: how to know when you should "settle for less"

Building Positive Relationships

•3 vital ingredients for rewarding, successful relationships
•Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
•Beyond the office: Learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends

CREDITS:

This event is eligible for the following continuing education credits:

CEU: 0.6 credits

CPE: 6 credits

HRCI: 5.5 credits  

Training Seminar Time: Check-in 8:30 AM Class 9:00 AM-4:00 PM

Seminar Summary:

Discover practical, proven methods for managing workplace conflict (see full course description)

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