Be honest—has anger, uncontrolled conflict, or unchecked emotion cost
you too much? Spoiled relationships? Anxiety and stress? Poor productivity? Lack
of cooperation and teamwork? Tension at home? A stalled career? Your
self-respect? If you’ve got the courage to admit that the cost of unmanaged
conflict has been too high, we’ve got the life-changing answers for you.
This powerful conflict management training presents an exciting, innovative,
solution-driven approach to the inevitable conflicts that arise at work and at
home. You'll discover practical, proven alternatives you can use in the most
difficult, frustrating situations.
Conflict, strife, and opposing points of view are part of the workplace and part
of life — you can't change that. But you can learn to be better at managing
conflict when it does occur. After this dynamic, transforming seminar, you'll
experience an incredible, positive change in yourself (and everyone around you
will notice it, too)!
Enroll today, and learn to be the master of your own emotions and the calm in
the center of the storm.
You'll discover …
How to predict a problem situation long before it reaches the crisis stage
— and avert it entirely!
The secret to keeping poise and control when everyone around you loses it
Escape routes from the traps of infighting and backstabbing
Emotional "first aid" — be able to save yourself when you feel your
emotions spinning out of control!
Ways to repair damaged relationships — at work, at home, with anyone!
How to meet conflict and disagreement head-on … and reach a mutual
What it takes to keep your own cool — and prevent others from losing
Assessing Your Attitudes
•Is repressing your anger unhealthy? Not necessarily! And, we'll dispel 3 other
common assumptions you may have about anger
•Stress and anger: Identify and eliminate your own deadly "triggers"
•No one makes you feel … you choose how you feel. Step by step, how to choose
the most positive, productive emotions
Managing Your Own Anger and Emotions
•Placing blame: how this common, destructive
habit can lead you to anger
•How to admit your anger, without losing your composure! The constructive,
professional way to say "I'm mad!"
•"Channeling" the force: how to convert anger and negative emotion into
motivation, direction, and enlightenment
•Desensitization strategies: the key to controlling your emotions, instead of
letting them control you!
Responding to Negativity in Others
•The very first thing you should do when someone
•Managing the antagonist — how to keep others from picking fights with you
•How to respond to "put-downs" — you'll keep your self-esteem intact without
making the situation worse
Learning Conflict Management Skills
•Exposing the root of a conflict: 5 conflict categories that help you understand
what's really bugging you or others
•3 situations in which you should avoid a confrontation at all costs
•2 techniques to help you turn off the tears (and what to do when you absolutely
•2 subtle signals that unspoken issues are the real cause of a conflict
Communicating Through Conflict
•5 easy tools to cut through anxiety and tension and get your point across
calmly and rationally
•How to follow up a confrontational situation (this effective strategy virtually
guarantees no lingering resentments!)
•How to tell the difference between a "put-down" and constructive criticism
•A course for compromise: how to know when you should "settle for less"
Building Positive Relationships
•3 vital ingredients for rewarding, successful relationships
•Having fantasies of retaliation? Find out why this hurts you and how to clear
yourself of resentment and buried anger
•Beyond the office: Learn how to prevent anger and confrontation from ruining
relationships with your spouse, family, and friends
This event is eligible for the following
continuing education credits:
CEU: 0.6 credits
CPE: 6 credits
HRCI: 5.5 credits
Training Seminar Time: Check-in 8:30 AM
Class 9:00 AM-4:00 PM