Strategies to sell yourself and your ideas, and learn to communicate with anyone in any situation
Experts agree that your professional success depends primarily on your human relations skills.
To see the truth in this, consider the "fast-track" professionals you know. It's not necessarily technical expertise, hard knowledge, or even superior intelligence that makes them so effective in their roles. It's their exceptional skill in handling people and situations — the kind of skill that propels careers, boosts productivity, and ensures job satisfaction.
Attend this powerful one-day seminar, and you'll be empowered to …
Increase the level of help and support you get from employees, coworkers, and managers
Project an impressive image of self-confidence, professionalism, and competency
Take more satisfaction from your job, and increase your sense of achievement at work
End the stress that difficult people and negative situations cause you
See your opinions and ideas accepted, acted on, and implemented
Influence your promotions, raises, responsibilities, and future career path
Whether you work with only a few people or manage hundreds, the down-to-earth principles you'll learn will enable you to handle anyone in any situation with more dexterity and skill.
Making a Strong, Positive Impact on Others
Vital interpersonal skills shared by the most successful professionals (and how to incorporate them into your own work style!)
How people respond to you, and what makes them act and react the way they do
A test on 15 essential "people skills" that can help you discover your hidden strengths and weaknesses
How to recover quickly from a blunder … and how to react when others make a mistake
Why you must learn to work with yourself: work patterns for successful self-direction
Reading People: Tailoring Your Approach to Individuals
An easy assessment to pinpoint anyone's personality type … so that you can customize your approach
The "unwritten" behavioral rules in your workplace: how to determine what's acceptable — and what's not — within your particular organization
How to fit in with any group of people … no matter how little you may have in common!
Personal and confidential: what to do if others expect you to keep something quiet or cover up for them at work
Strategies for dealing with people and situations you cannot change
Ensuring an Unforgettable First Impression
The art of small talk … tips for conversing easily in unfamiliar settings or with new acquaintances
The way to control conversation by listening instead of talking, and how master conversationalists use this fantastic technique!
The 4-minute system: how to start off on the right foot every time, within just 4 minutes of meeting someone
The subtle moves that draw people in … including eye contact, body language, and physical "aura"
How to shake hands flawlessly (and avoid 3 common handshake blunders that can tarnish your image!)
Name power! Step-by-step methods to remember and use people's names (and guarantee others won't forget you!)
Dealing with the Downside: Difficult People and Negative Solutions
How to know whether to agree, disagree, or remain neutral when facing complaints: precise parameters for handling complainers diplomatically
7 approaches to avoid at all costs when you're faced with complaints
When you're wrong … how to admit mistakes and errors without losing respect or reputation
The secret to saying "no" … how to explain your reasons and preserve good relationships
How to react to a personal attack or insult … without backing down or letting your self-esteem slip
Specific tips for dealing with the most difficult office "ogres" — gossips, manipulators, sneaks, goof-offs, wallflowers, and more!
Communicating: A 2-Way Street
Communication cues — how to recognize hidden verbal and nonverbal signals (in yourself as well as others!)
How to direct the flow of communications — whether you want to move it up, coax it down, or get it across!
Tips for untangling mixed signals: practical tactics to send (and receive!) crystal-clear communications
How to maximize the "feedback loop" between you and your employees, peers, and managers
Ways to use the principles of body language to multiply your communications effectiveness
What you can do to survive (and learn from!) constructive and destructive criticism
The power of silence … how to communicate while actually saying nothing!
Selling Yourself and Your Ideas
How to "work a room" — and make dozens more meaningful contacts at conventions, meetings, seminars, and other professional gatherings
5 deadly "career stoppers" that can put the brakes on your goals and ambitions
Support for your career aspirations: specific ways to build and enhance key professional relationships
The basics of negotiation: how to hammer out agreements that make everyone feel like a winner
Solid steps you can take now to promote more trust and loyalty at every level of your organization!
Strategies for presenting your ideas so that you get credit without creating jealousy or resentment
How to open closed doors by proposing new alternatives
Polishing Your Image: Etiquette Guidelines for Professionals
The right way to introduce people in business situations … with on-the-mark tips for first names, titles, formal introductions, and more!
How to sidestep 6 office manners-mishaps that can create resentment and ruin relationships
Key etiquette differences between business functions and social functions … and how to tailor your behavior accordingly
How to enhance your professional image (and make others feel great) with thoughtful correspondence
The ABCs of business entertaining … including how to entertain others, and how to be a gracious guest
How to conform to your company's policies and "unwritten" rules on giving and receiving gifts … without seeming cheap or ungrateful
The etiquette of appointments: simple guidelines that ensure you're respectful of other people's time (and that others respect yours!)
When you've said the wrong thing … how to recover from a verbal gaffe and mend fences quickly
This event is eligible for the following continuing education credits: