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Managing Conflict for Women  

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Women in the workplace


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Seminar Summary:

A one-day seminar for women in today's fast-paced, ever-changing workplace. (see full course description)


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Training Course Syllabus:

Managing Conflict for Women

Should you attend? Take this quick quiz ...

  • Do you ever seethe in silence when you know you should speak up?
  • Do you sometimes get angry and make things worse?
  • Do you avoid certain people (even when you need to work with them)?
  • Do people take advantage of you?
  • Are you ever criticized as being “difficult” to work with?
  • Do you often compromise and wish you hadn’t?

Too many yes’? This seminar offers the solutions you’re looking for. Learn to develop a calmer, more productive workplace -- and work life.

What comes to mind when you hear the word conflict? Anger? Shouting? Finger-pointing? Grudge matches? People out of control…and at each other’s throats?

What if we told you that conflict can be civil, non-accusatory…even positive? That a certain amount of conflict is good for your workplace? The truth is, most conflicts can be resolved without hurt feelings, angry accusations, or shouting. And when conflict is managed correctly, it’s a healthy way to explore different ideas and options…strengthen relationships with co-workers, clients, customers, and superiors…and arrive at creative solutions that benefit everyone.

“That’s great,” you say, “but you haven’t been around my office lately. Some of the people I work with are impossible!”

It doesn’t matter. The psychologically sound, easy-to-implement techniques you’ll learn here are proven to work in a variety of situations — from minor squabbles to potentially explosive incidents.

  • You’ll learn how to rein in your own anger and handle your emotions more effectively
  • You’ll discover specific words and actions that will help defuse tension, keep tempers from flaring, and calm people down
  • You’ll learn confrontational tactics guaranteed not to provoke or upset people
  • You’ll see why it’s OK to leave some conflicts unresolved
  • You’ll find out how to offer feedback to others in ways that won’t leave them feeling defensive
  • You’ll discover how to use diplomacy and tact to create win/win situations for everyone

The result? You’ll be able to focus more on your work, instead of your anxiety and frustration. Your relationships with your team, boss, and other business associates will improve dramatically. You’ll feel less stressed, and your overall sense of well-being will be stronger because you’ll see that things really can be worked out.

Seminar Overview

Why conflict occurs — and what you can do about it

  • Why conflict is inevitable and a fresh, positive way to look at it
  • The 2 primary causes of conflict (and how understanding them leads to quicker resolution)
  • Why people become enemies, and how to break the behaviors that lead us there
  • Red flags that warn conflict is brewing, and what you can do to prevent escalation
  • Specific ways to create a more positive and cooperative climate for conflict resolution
  • The #1 misstep that keeps people at each other’s throats
  • Effective ways to resolve conflicts between teams and departments

Problem-solving skills that encourage a win/win approach to conflict

  • From conflict to problem solving: 4 steps that make it happen
  • Separating the person from the problem — what it really means and how to do it
  • Mediation: knowing when a third party is useful, and how to recruit one (or be one)
  • What to say to get what you need: 5 classic conflict resolution strategies, and how to use each
  • How becoming a better listener helps you see both sides of an issue
  • Are you part of the problem? How to overcome personal “hurdles” that may hold you back from a positive outcome
  • 7 rules for “fighting fairly”
  • How to encourage others to address problems, instead of getting bogged down in personal vendettas

Special conflict resolution issues for women

  • How to break the automatic link between your emotions and your actions
  • Learn to overcome tendencies to “give in” to avoid uncomfortable situations
  • Communication differences between men and women — what they are, and how to use them to your advantage
  • What to do when you feel yourself getting too emotional, or even teary-eyed
  • How to come across as assertive, not aggressive — and avoid the “B-word” label
  • What to do when you feel misunderstood
  • “Buying concessions” — how to get a concession from the other party without giving up too much yourself
  • The difference between valid feedback and a personal attack
  • How to say no to others without feeling guilty

How to keep the communication lines open during conflict

  • When to give in and when to insist
  • When someone’s really upset — avoiding the trigger words that are guaranteed to “make things worse”
  • What to do when disagreements turn into arguments and threaten to spiral out of control
  • How to offer negative feedback with a positive spin
  • Are you subconsciously encouraging contentious behavior? Here’s how to tell
  • How to generate new options when both sides are stuck
  • Simple ways to build better relationships with the people who drive you crazy

6 contentious tactics and how to respond to them

  • Ingratiation: Does someone suddenly want to “be your best friend”? What to do when you suspect a person’s motives are less than honorable
  • Manipulation: How to prevent others from making you feel guilty through blaming, sarcasm, sulking, and other manipulative behaviors
  • Promises: What to do when people make repeated promises that are “too good to be true”
  • One-upmanship: Dealing with people who keep you waiting, interrupt you, cancel meetings, or “go over your head”
  • Threats: How to handle both spoken and unspoken threats without losing your composure
  • Irrevocable commitments: What to do when someone gives you a “take it or leave it” ultimatum

Check-In: 8:30 AM Class 9:00 AM to 4:00 PM

Seminar Summary:

A one-day seminar for women in today's fast-paced, ever-changing workplace. (see full course description)

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