Managing Conflict for Women
Should you attend? Take this quick quiz ...
- Do you ever seethe in silence when you know you should speak up?
- Do you sometimes get angry and make things worse?
- Do you avoid certain people (even when you need to work with them)?
- Do people take advantage of you?
- Are you ever criticized as being “difficult” to work with?
- Do you often compromise and wish you hadn’t?
Too many yes’? This seminar offers the solutions you’re looking for. Learn to
develop a calmer, more productive workplace -- and work life.
What comes to mind when you hear the word conflict? Anger? Shouting?
Finger-pointing? Grudge matches? People out of control…and at each other’s
What if we told you that conflict can be civil, non-accusatory…even positive?
That a certain amount of conflict is good for your workplace? The truth is, most
conflicts can be resolved without hurt feelings, angry accusations, or shouting.
And when conflict is managed correctly, it’s a healthy way to explore different
ideas and options…strengthen relationships with co-workers, clients, customers,
and superiors…and arrive at creative solutions that benefit everyone.
“That’s great,” you say, “but you haven’t been around my office lately. Some of
the people I work with are impossible!”
It doesn’t matter. The psychologically sound, easy-to-implement techniques
you’ll learn here are proven to work in a variety of situations — from minor
squabbles to potentially explosive incidents.
- You’ll learn how to rein in your own anger and handle your emotions more
- You’ll discover specific words and actions that will help defuse tension,
keep tempers from flaring, and calm people down
- You’ll learn confrontational tactics guaranteed not to provoke or upset
- You’ll see why it’s OK to leave some conflicts unresolved
- You’ll find out how to offer feedback to others in ways that won’t leave
them feeling defensive
- You’ll discover how to use diplomacy and tact to create win/win situations
The result? You’ll be able to focus more on your work, instead of your anxiety
and frustration. Your relationships with your team, boss, and other business
associates will improve dramatically. You’ll feel less stressed, and your
overall sense of well-being will be stronger because you’ll see that things
really can be worked out.
Why conflict occurs — and what you can do about it
- Why conflict is inevitable and a fresh, positive way to look at it
- The 2 primary causes of conflict (and how understanding them leads to
- Why people become enemies, and how to break the behaviors that lead us
- Red flags that warn conflict is brewing, and what you can do to prevent
- Specific ways to create a more positive and cooperative climate for
- The #1 misstep that keeps people at each other’s throats
- Effective ways to resolve conflicts between teams and departments
Problem-solving skills that encourage a win/win approach to conflict
- From conflict to problem solving: 4 steps that make it happen
- Separating the person from the problem — what it really means and how to
- Mediation: knowing when a third party is useful, and how to recruit one
(or be one)
- What to say to get what you need: 5 classic conflict resolution
strategies, and how to use each
- How becoming a better listener helps you see both sides of an issue
- Are you part of the problem? How to overcome personal “hurdles” that may
hold you back from a positive outcome
- 7 rules for “fighting fairly”
- How to encourage others to address problems, instead of getting bogged
down in personal vendettas
Special conflict resolution issues for women
- How to break the automatic link between your emotions and your actions
- Learn to overcome tendencies to “give in” to avoid uncomfortable
- Communication differences between men and women — what they are, and how
to use them to your advantage
- What to do when you feel yourself getting too emotional, or even
- How to come across as assertive, not aggressive — and avoid the “B-word”
- What to do when you feel misunderstood
- “Buying concessions” — how to get a concession from the other party
without giving up too much yourself
- The difference between valid feedback and a personal attack
- How to say no to others without feeling guilty
How to keep the communication lines open during conflict
- When to give in and when to insist
- When someone’s really upset — avoiding the trigger words that are
guaranteed to “make things worse”
- What to do when disagreements turn into arguments and threaten to spiral
out of control
- How to offer negative feedback with a positive spin
- Are you subconsciously encouraging contentious behavior? Here’s how to
- How to generate new options when both sides are stuck
- Simple ways to build better relationships with the people who drive you
6 contentious tactics and how to respond to them
- Ingratiation: Does someone suddenly want to “be your best friend”? What to
do when you suspect a person’s motives are less than honorable
- Manipulation: How to prevent others from making you feel guilty through
blaming, sarcasm, sulking, and other manipulative behaviors
- Promises: What to do when people make repeated promises that are “too good
to be true”
- One-upmanship: Dealing with people who keep you waiting, interrupt you,
cancel meetings, or “go over your head”
- Threats: How to handle both spoken and unspoken threats without losing
- Irrevocable commitments: What to do when someone gives you a “take it or
leave it” ultimatum
Check-In: 8:30 AM Class 9:00 AM to 4:00 PM