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Who should attend How to Legally Collect Accounts Receivable
For anyone who needs to collect commercial and consumer overdue accounts in less time.
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How to Legally Collect Accounts Receivable  

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For anyone who needs to collect commercial and consumer overdue accounts in less time.

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Seminar Summary:

Implement better ideas for collecting delinquent accounts receivable that will put money in the bank. (see full course description)

 
 

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Training Course Syllabus:


Program Description:



Pick any business in the country today, and you can bet one of the toughest
jobs there belongs to the person who’s responsible for collecting overdue and
unpaid accounts.


By its nature, collection work is difficult. The last thing debtors want is
to be confronted by a collector’s call. Consequently, hostility and rejection
become stressors that collectors must cope with daily. Add to that the
frustration of keeping up with records, paperwork, legal issues and deadlines,
and you have a colossal headache.


Fortunately, we’ve come up with a cure for that headache — this one-day
workshop packed with techniques and shortcuts that will make your collection
responsibilities easier ... and dramatically more effective.



 


What You´ll Learn:




  • Turn excuses into payments

  • Become more assertive and effective in your collection efforts

  • Collect debts without damaging customer relations

  • Reduce the time, effort and stress involved in collecting accounts


 



Workshop Agenda:


How to Collect More ... in Less Time



  • A proven method for collecting small debts economically and quickly

  • 4 negotiation techniques that will dramatically improve your success rate
    in collections

  • What you can learn from the country’s top professionals about collecting
    large accounts

  • A terrific 5-step system for boosting your telephone collecting power
    immediately

  • 3 tried-and-true ways to make sure debtors keep their promises

  • Avoiding the runaround — how to find the right person the first time

  • How to get a debtor on your side in the first vital 20 seconds of a call

  • 3 proven-effective ways to strike an agreement with a debtor

  • 4 little-known strategies for dealing with the professional credit abuser

  • When to hire a collection agency — and how to hire the right one

  • How to set deadlines for debtors

  • How to be tough with your collections ... yet keep the customer from
    getting angry


 


How to Develop Communication Power



  • The 3 absolute best responses to a debtor who says "the check is in the
    mail"

  • 7 deadly sins of collection letters ... and how to avoid them

  • The single most effective way to deliver an ultimatum

  • How to spot — and head off — potential payment problems

  • 5 sure fire ways to get an honest answer over the phone

  • How to eliminate the 4 "red flag" words from your conversation that can
    damage your collection efforts

  • 4 compelling ways to get results with your first collection call


 


Perform Like a Pro Through Self-Motivation



  • How to master the 6 self-motivation techniques of the country’s top
    collectors

  • How to develop the 1 quality collectors must have to succeed

  • A dynamic method for turning any objection into payment

  • A simple system of setting priorities to boost your cash flow now

  • How to overcome your fear of confrontations ... once and for all

  • 4 essential steps of effective pre-call planning

  • How to manage your time to get the greatest return


 


What You Must Know To Stay Legal



  • How to collect 10 percent to 20 percent more in bad debts ... without
    having to use a lawyer

  • A simple 3-step method for getting out-of-town debtors to pay up

  • 2 situations in which you should absolutely not accept a payment check ...
    and why

  • How to put "legal bite" into your letters and phone calls

  • 4 legal definitions that can help keep you out of court What — and how —
    you must document to stay legal

  • Is it worth it? A simple formula for measuring the cost of going to court

  • BONUS! 3 things you legally can´t do when trying to collect bad debts


Seminar Summary:

Implement better ideas for collecting delinquent accounts receivable that will put money in the bank. (see full course description)

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