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Who should attend Building Better Work Relationships New Techniques for Results-oriented Communication |
This seminar is designed for people who want to use effective communication and relationship management to maximize impact, productivity and results. |
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Training Course
Syllabus:
Building Better Work Relationships: New
Techniques for Results-oriented Communication
In today’s volatile and challenging business
environment, you have to build successful work relationships and interact with
people in a positive way to achieve your organizational goals. Now, discover the
basic competencies critical to solid work relationships—and career success.
The first step in building better work relationships is to become aware of the
differences among people—and to be willing to accept these differences as a
positive force within an organization. And it all starts with you. This seminar
will prepare you to create better work relationships by becoming a “conscious
communicator.” You’ll return to work better able to build constructive and
beneficial work relationships by learning how to analyze situations and
consciously select and use productive communication strategies.
- Build better rapport and gain the trust of your colleagues
- Discover the basic competencies critical to solid work relationships
- Develop flexibility in actions, thoughts and feelings to better handle any
situation
- Avoid mistakes and conflicts that may result from misinterpreting others
or ineffective listening
- Influence and motivate others to first-rate performance
- Learn how to use direct and indirect messages accurately
- Build your self-esteem as you discover a new self-awareness
- Identify strengths, weaknesses and opportunities in your workplace
relationships
- Understand values, beliefs, attitudes and perceptual processes
- Understand emotions and how they translate into emotional intelligence
- Master the keys to excellent communication: observe, listen, analyze,
plan, communicate
Effective Workplace Relationships
- How do you build workplace relationships?
- Behaviors that support or undermine these relationships
- Assessing your relationships
Communication and Perceptions
- What is world view?
- World view, perception and workplace relationships
- Trust busters and how to fix them
- The five axioms of conscious communication
- Mirroring and rapport
Investigating Emotions and Emotional Intelligence
- Social intelligence and multiple intelligences
- Assessing your multiple intelligences
- Five domains of emotional intelligence
- Improving work relationships through emotional intelligence
Building Better Relationships with Ourselves and Others
- Perception, world view, emotional intelligence—and you
- Self-awareness, self-esteem and self-concept
- Case study to understand your styles—and how to flex them
Relationship Building
- Managing assumptions in order to build trusting relationships
- Consciously building trust at work
- Developing and showing a positive attitude
- Case studies on how to eliminate the “attitude virus”
Expressing Needs within Relationships
- Expressing needs and influencing others
- Performing an interpersonal needs inventory
- The shape and sound of assertiveness
- Completing an influential SWOT (Strengths, Weaknesses, Opportunities,
Threats) Profile
Relational Communication
- Identifying your communication style: how you relate most often
- Sharpening verbal and nonverbal behaviors and skills
- Applying direct and indirect messages for more flexible communication
- Using feedback and questioning skills to better understand others
Relational Listening
- Listening barriers and their impact on effective workplace relationships
- A listening improvement map
- Improving listening by asking good questions
- Applying active and reflective listening skills in various situations
- Best practices for giving or seeking feedback
Addressing Relational Change and Conflict
- Practicing relational change
- Addressing conflict
- Selecting your conflict-resolution style
- Planning to resolve conflicts assertively
- Resolving conflicts with the relationship in mind
- Developing and practicing a
conflict-resolution plan
Extended Seminar Outline
Learning Objectives
- Learn How to Build Rapport and Achieve Trust
- Define the Fundamental Competencies Needed to
Achieve Solid Work Relationships
- Develop Flexibility in Actions, Thoughts, and
Feelings to Better Handle Any Situation
- Identify and Accept Personal and Professional
Responsibilities in Communicating Effectively with Others
- Recognize Short- and Long-Term Implications of
Communication as a Cycle of Continuous Responses That Create "Relationship
Residue"
- Identify and Avoid Communication Mistakes Such
as Misinterpreting Others or Ineffective Listening
- Understand and Use Others’ Communication and
Thinking Style Preferences to Influence and Motivate Them to First-Rate
Performance
- Define Productive Relationships in Terms of
Achieving Workable Compromise and Strategic Interdependence
- Identify Strengths, Weaknesses, and
Opportunities in Your Workplace Relationships
- Understand Values, Beliefs, Attitudes, and
Perceptual Processes and Their Impact on Establishing Workplace-Specific Trust
and Respect
- Investigate Emotions and How They Translate
into Workplace Emotional Intelligence
- Create Ways to Be a More Effective Team Member
and Leader by Using Polished and Conscious Communication
- Master the Key to Excellent Communication:
Observe, Listen, Analyze, Plan, and Communicate
Effective Workplace Relationships
- Identify Behaviors That Support or Undermine
Effective Workplace Relationships
- Assess Personal Uses of Behaviors That Support
or Undermine Effective Relationships with Important People and Groups at Work
Communication and Perceptions
- Identify and Accept Personal and Professional
Responsibilities in Communicating Effectively with Others by Becoming a
"Conscious Communicator"
- Evaluate a Model of Communication in Order to
Be Conscious of the Direct Correlation between Effective Communication and
Strong Work Relationships
- Identify Behaviors That Erode Trust and How
They Can Be Avoided
- Recognize Short- and Long-Term Implications of
Communication as a Cycle of Continuous Responses That Create "Relationship
Residue"
- Use Rapport Building as a Tool to Improve
Relationships
Investigating Emotions and Emotional
Intelligence
- Apply a Broader Definition of Intelligence
- Redefine Yourself and Others Using a Multiple
Intelligence Model
- Identify the Relationships Amongst Emotional
Intelligence, World View, Perception, and Effective Relational-Communication
Behaviors
- Analyze and Identify Strategies to Improve
Work Relationships by Applying Emotional Intelligence
Building Better Relationships with Ourselves
and Others
- Evaluate the Impact of World View, Perception,
and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness
- Identify the Impact of Self-Perception on Our
Interactions with Others
- Explain and Apply the Concepts of
Self-Fulfilling Prophecy in the Workplace
- Identify Your Particular Social/Communication
Style—How You Most Often Relate
Relationship Building
- Identify Behaviors That Build Trust and How
They Can Be Used to Build Effective Workplace Relationships
- Recognize and Manage the Use of Assumptions in
Explaining and Predicting Others’ Behaviors and Reactions
- Apply Conscious Communication Skills to
Assessing the Situational Trustworthiness of Others
- Analyze, Assess, and Counteract People and
Situations That Elicit or Exhibit Unproductive Attitudes
Expressing Needs Within Relationships
- Assess Interpersonal Influence Choices Using
the "Need to Control" Continuum
- Analyze When and How to Most Effectively Use
Assertive Verbal and Nonverbal Behaviors
- Apply Insights Gained through Completing a
SWOT Profile to a Personalized Influence Development Plan
Relational Communication
- Improve Your Communication Style with Others
Who Have Different Styles, Therefore Building More Meaningful and Productive
Relationships
- Assess and Sharpen Verbal and Nonverbal
Behaviors and Skills
- Apply Direct and Indirect Messages in Order to
Flex Communication to Meet Varying Goals
- Utilize Feedback and Questioning Skills to
Better Understand Others and Their Relationship Needs
Relational Listening
- Identify Listening Barriers and Their Impact
on Development of Effective Workplace Relationships
- Ask Good Questions and Use Paraphrasing to
Improve Listening Skills and Relationships
- Apply Active and Reflective Listening Skills
in Specific Types of Workplace Listening Situations
- Apply Best Practices for Giving or Seeking
Feedback
Addressing Relational Change and Conflict
- Assess and Adapt to Changes in Work
Relationships and the Work Environment
- Identify Conflict Management Strategies to Fit
Specific Relationships and Situations
- Synthesize Skills Addressed in the Program and
Systematically Apply Them in Creating a Comprehensive Plan for Assessing and
Resolving Relational Conflicts
Who Should Attend:
This workshop is designed for people who want to
build better work relationships, maximize impact, increase productivity and
drive results by applying effective communication and relationship management.
CREDITS:
1.8 CEUs/18 PDU
This is event is a GSA-approved program (Federal
Government approved). Submit request to customerserive at findaseminar.com for GSA cost. |
Seminar Summary: Learn why successful work relationships help build successful careers! (see
full course description) |
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