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Communicating Up, Down and Across the Organization  

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Employees, managers and executives who want to build the communication skills that encourage dialogue throughout the organization and between different departments and levels.

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Seminar Summary:

Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization (see full course description)

 

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Training Course Syllabus:


Communicating Up, Down and Across the Organization

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

How You Will Benefit

  • Gain recognition by showing managerial effectiveness, leadership and creativity
  • Use upward communication and downward communication to create new opportunities within your organization
  • Break down the barriers that stand between team cooperation and organizational effectiveness
  • Reduce frustration through upward communication and downward communication to build cooperation between different silos
  • Enhance productivity by gaining support and commitment
  • Build esprit de corps and productive workplace relationships

What You Will Cover

Communication Basics

  • Acquiring confidence, self-esteem and self-concept to project a positive external image
  • Establishing trust and credibility for stronger work relationships
  • Using rapport to shape effective messages and enhance your influence

Targeting Your Message

  • Audience analysis: creating messages that address listeners’ needs, wants and priorities
  • Using listening skills to get the information needed for creating high-impact messages
  • Communicating ideas in terms listeners care about
  • Sharing information with others that leads to mutually beneficial results
  • Trend-watching skills to project leadership and proactive communication competency
  • Creating messages that speak to listeners’ hearts and minds
  • Adapting messages to others’ communication and learning style preferences

Interpersonal Influence—Up, Down and Across the Organization

  • Shaping others’ responses using direct and indirect messages
  • Using assertiveness in ways that allow others to understand and support you

One-to-Many Presentations—Up, Down and Across the Organization

  • Practicing various presentation formats to communicate a clear plan of action, motivate others, gain recognition or build a business case

Extended Seminar Outline for Communicating Up, Down and Across the Organization

Learning Objectives

  • Exhibit a Strong Sense of Confidence, Self-esteem, and Self-concept Resulting in a Positive External Image

  • Create and Maintain Trust and Credibility with Others to Establish Strong Workplace Relationships

  • Identify and Apply Strategies That Build and Use Rapport and Identification to Shape Effective Messages and Positively Influence Relationships

  • Identify and Use a Speaking Goal to Guide Selection of the Appropriate Oral Communication Channel

  • Analyze an Audience to Create Messages That Address Listeners’ Needs, Wants, Priorities, and Goals

  • Apply Listening Skills to Acquire Free Information on Which to Create High Impact Attention-Getting Messages

  • Communicate Ideas and Individual Professional Value in Terms Listeners Care About

  • Analyze Where Others Fit into the Organizational Plan and Share Information That Leads to Mutually Beneficial Strategic Results

  • Employ Trend-watching Skills to Exhibit Leadership and Proactive Communication Competencies

  • Create Multi-dimensional Messages That Speak to Both the Mind and Heart of Listeners

  • Assess and Adapt Messages to Others’ Communication Style Preferences and Learning Styles

  • Apply Skills in Shaping Others’ Responses to Your Messages Using Direct and Indirect Messages

  • Analyze Uses of Assertiveness to Prevent Your Message in Ways That Allow Others to Understand and Support You

  • Evaluate and Practice Various Presentation Formats to Communicate a Clear Plan of Action, Motivate Others, Gain Recognition for Team Results, and/or Build a Compelling Business Case

Communication Basics

  • Exhibit a Strong Sense of Confidence, Self-esteem, and Self-concept Resulting in a Positive External Image

  • Create and Maintain Trust and Credibility with Others to Establish Strong Workplace Relationships

  • Identify and Apply Strategies That Build and Use Rapport and Identification to Shape Effective Messages and Positively Influence Relationships

Targeting Your Message

  • Analyze an Audience to Create Messages That Address Listeners’ Needs, Wants, Priorities, and Goals

  • Apply Listening Skills to Acquire Free Information on Which to Create High Impact, Attention-Getting Messages

  • Communicate Ideas and Individual Professional Value in Terms Listeners Care About

  • Analyze Where Others Fit into the Organizational Plan and Share Information That Leads to Mutually Beneficial Strategic Results

  • Employ Trend-Watching Skills to Exhibit Leadership and Proactive Communication Competencies

  • Create Multi-Dimensional Messages That Speak to Both the Mind and Heart of Listeners

  • Assess and Adapt Messages to Others’ Communication Style Preferences and Learning Styles

Interpersonal Influence Up, Down and Across the Organization

  • Understand Interpersonal Influence

  • Apply Skills in Shaping Others’ Responses to Your Messages Using Direct and Indirect Messages

  • Build Team Commitment and Ownership by Enacting WIFM Influence

  • Maintain Momentum by Motivating Yourself and Others Using Monroe’s Activated Sequence and Gaining Recognition for Team Results and Successes

  • Analyze Uses of Assertiveness to Present Your Message in Ways That Allow Others to Understand and Support You

One-to-Many Presentations Up, Down and Across the Organization

  • Evaluate and Practice Various Presentation Formats to Communicate a Clear Plan of Action, Motivate Others, Gain Recognition for Team Results, and/or Build a Compelling Business Case

  • Construct an Informative, Attention-Getting Project Update
     

Who Should Attend

All business professionals who want to build the upward communication and downward communication skills that encourage dialogue throughout the organization and between different departments and levels.

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.
 

Credits:

1.2 CEU /12 PDU

Seminar Hours

9:00 AM-5:00 PM (last day ends at 4:00 PM)

This event is a GSA-approved program (Federal Government approved). Submit request to customerservice at findaseminar.com for GSA cost.

Seminar Summary:

Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization (see full course description)

print this agenda print agenda for the Communicating Up, Down and Across the Organization  training seminar

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