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Who should attend Managing a World-Class IT Department
IT managers, business analysts, infrastructure managers, database administrators and master IT architects.
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Managing a World-Class IT Department  

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Seminar Summary:

IT management concerns the most critical operation in the organization.  (see full course description)

 
 

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Training Course Syllabus:


Managing a World-Class IT Department

Effectively run the IT department, make good IT management and technical decisions and leverage your IT service management resources to support the business and enhance organizational profitability.



How You Will Benefit

  • Help your IT team meet and exceed organizational requirements
  • Understand what it takes to excel as an IT manager
  • Acquire budgeting, forecasting and scheduling skills
  • Recognize the benchmarks and framework of a management position in IT
  • Learn concepts, processes and documentation necessary for superior managerial performance
  • Understand the basic principles of project management and business analysis as those professions relate to IT

 

What You Will Cover

  • Challenges facing IT departments
  • Influencing peers, direct reports and other employees: making your position more powerful
  • The IT's manager's job: leading and managing the department and its daily operations
  • Developing an IT strategic plan and budget
  • Linking corporate strategy with IT strategy and implementation
  • Decision-making tools for best vendor selection
  • Balancing daily operations with ongoing improvements
  • Pinpointing weaknesses and improving IT team performance
  • Understanding the role of business analysis, project management concepts and processes from a true business process viewpoint
  • Strategies and metrics for measuring IT performance
  • Choosing and dealing with trends in the industry

 

Who Should Attend

IT managers, business analysts, infrastructure managers, database administrators and master IT architects.
 

*To enhance your people skills consider seminar , Managing Today's IT and Technical Professionals.

 

Extended Seminar Outline

Learning Objectives

  • Be Familiar with the Scope of IT Management
  • Know How to Demonstrate IT Value
  • Understand How to Use Influence without Authority
  • Know the Basics of Leading and Managing IT
  • Be Able to Develop a Strategic Plan and Budget
  • Strategically Make Decisions
  • Effectively Manage Quality
  • Know How to Build the IT Management Team
  • Be Able to Measure IT Performance
  • Strategically Manage New and Existing Technology
  • Identify and Avoid Common IT Management Pitfalls
  • Have Resources for Details of IT Management


Leading and Managing the IT Department

  • Understand the Responsibilities of the IT Manager
  • Know How to Value IT
  • Communicate IT Value to Upper Management and Peers
  • Manage Daily Operations
  • Understand the Responsibilities of the IT Leader
  • Avoid "Doing" Behaviors


Using Influence

  • Understand the Difference between Position Power and Personal Power
  • Be Aware of the Various Influence Strategies
  • Select the Most Effective Influence Strategy for the Situation
  • Use Influence Effectively to Thrive as an IT Manager


Developing the IT Strategic Plan and Budget

  • Use the Mission as an IT Driver
  • Define the Customer Profile
  • Understand the Partnership Model
  • Know the Function of the Steering Committee
  • Create a Strategic Plan
  • Build a Budget to Support the Plan
  • Track Progress against Plan


Strategic Decision Making

  • Apply Strategic Decision Making
  • Recognize Typical Strategic Decisions
  • Apply Strategic Decision Making to Vendor Selection


Managing IT Quality

  • Understand the Importance of Managing by Process
  • Understand the Definitions of Quality Assurance, Quality Control,and Quality Improvement and

How to Apply Them

  • Apply Maturity Models
  • Deploy Process Management
  • Apply National and International Standards


Building the IT Management Team

  • Define Each Function and Its Talents
  • Evaluate Performance
  • Select for Talent
  • Understand How to Delegate and Motivate
  • Create Professional Development Plans for Managers and Staff
  • Manage the Management Team


Managing Project Managers

  • Understand the Importance of Project Management
  • Define Project Manager Talents and Skills
  • Know the Basic Guidelines for Deploying Project Management
  • Apply Basic Principles to Managing Project Managers


Measuring IT Performance

  • Develop a Measurement Strategy
  • Create a Best Practices Organization
  • Understand the Goal-Question-Metric Model
  • Be Aware of Common Business Goals
  • Deploy Metrics
  • Manage by Fact
  • Integrate Metrics into the Strategic Plan


Managing Technology

  • Understand the Strategy for Managing Existing Technology
  • Understand How to Track Inventory
  • Understand the Strategy for Developing New Technologies
  • Be Aware of How to Manage Assets


Avoiding the Pitfalls

  • Balance Technical and Managerial Needs
  • Balance Tactical and Strategic Decisions
  • Balance New and Existing Technology
  • Balance "Hands-on" and "Hands-off" Approaches

Seminar Summary:

IT management concerns the most critical operation in the organization.  (see full course description)

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