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Responding to Conflict: Strategies for Improved Communication  

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Business professionals who want to develop more flexibility in responding to conflict—and want to manage it in ways that build better relationships and opportunities for mutual gain.

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Seminar Summary:

Managing conflict is the key to career success in today’s changing workplace! (see full course description)

 

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This is event is a GSA-approved program (Federal Government approved).  Call or e-mail a representative for GSA cost.

In today’s workplace, issues such as increased team interaction and a shifting organizational structure are creating new conflict areas. That’s why it’s essential that you develop the communication skills to effectively handle conflict in a wide variety of workplace situations. And because conflict management is so vital for career success, you need to learn these skills now, and AMA’s intensive three-day seminar is designed to help you do just that.

BENEFITS

• Understand what’s really involved in conflict • Gain an awareness of how your feelings, attitudes and behavior work together in response to conflict • Communicate more confidently to build relationships and clarify misunderstandings • Create a climate that encourages the expression of true feelings and goals • Increase efficiency and productivity—model openness with individuals and teams • Reduce stress by learning to manage conflict

OUTLINE

Understanding Conflict • Gain a deeper and broader working definition of conflict • Use conflict as an opportunity to build better relationships and collaborate effectively with others Assessing the Conflict • Identify the origins of a conflict • Differentiate between positions and interests in a conflict situation Outcomes—Your Road Map to Constructive Conflict Resolution • Establish outcomes as the first step in your communication strategy • Develop a step-by-step procedure for setting and achieving outcomes Identify Conflict Resolution—Styles and Strategies • Identify the thinking and behavior of your predominant interpersonal style under calm and stressful conditions • Develop effective strategies in responding to different styles Your Emotions—The Starting Point for Managing Conflict • Develop more awareness of your emotions • Learn to identify different emotions • Identify and understand how your emotional triggers work Criticism • Self-criticism • Responding to criticism from others • Offering criticism to others Building Trust and Demonstrating Understanding • Determine what kind of listener you are • Demonstrate skills to build rapport Overcoming Conflict Through Improved Communication • Differentiate among the four communication styles • Use guidelines to achieve assertive communication • Set goals to achieve desired verbal and nonverbal communication style Putting It All Together • Reference a six-step conflict management model • Experience analyzing a real conflict situation Activating Your Will, Directing Your Energy—Your Personal Action Commitment • Describe ways and list next steps to move beyond wishing for change by activating your will • Develop an action plan to become a better communicator and skilled conflict manager

Seminar Summary:

Managing conflict is the key to career success in today’s changing workplace! (see full course description)

print this agenda print agenda for the Responding to Conflict: Strategies for Improved Communication training seminar

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