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How to Take Charge of the Front Desk  

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Seminar Summary:

Learn how to develop a work image that exudes professionalism and class (see full course description)

 
 

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Training Course Syllabus:


Out of all the receptionist seminars out there, this is the one training session you can't afford to miss. We've interviewed thousands of accomplished receptionists across the country … uncovered the toughest challenges they face … and packed the solutions into this intensive one-day seminar. Attend, and you'll learn how to develop a work image that exudes professionalism and class.

How You Will Benefit ...

  • Command more respect and authority at your post
  • Handle demanding people with poise and professionalism
  • Improve your image and the image of your company
  • Stay in control no matter how hectic things get/li>

What You Will Cover ...

    Maintain An Image Of Poise And Professionalism
     
     

  • How to form a positive, lasting impression on everyone you come in contact with
  • A system to help you keep track of details
  • Stress management strategies for frazzling front-desk days
  • How to keep your spirits high on draining and stressful days
  • Use the "pause and punch" communication trick to establish your authority
  • How to stay in control when someone is yelling at you
  • Know when you should turn on your "professional voice"
  • Discover how to read - and use - body language

    Handle The Phone, Visitors And Your Routine With Ease
     
     

  • Fresh insight into keeping tabs on visitors
  • How to explain your duties and commitments to others who demand your time
  • A personal inventory to help you interact better with different personality types
  • How to convince people without appointments that they're not getting in
  • How "active listening" can soothe an angry caller
  • An innovative plan to help make sure calls are returned promptly even on busy days
  • How to deal with annoying or crank callers
  • A simple tactic to ensure you're fulfilling your responsibility as the company's gatekeeper

    Get More Organized
     
     

  • How to get more paperwork done, even when you're swamped
  • 4 concentration techniques to keep your mind on the task at hand when you're surrounded by chaos
  • A 3-step process you can use to create a personalized time-management system
  • How to keep your reception area from turning into "Talk Central"
  • How to use an "action notebook" to reduce the clutter on your desk
  • The #1 way to stop frivolous interruptions before they interfere with your day
  • How to stop vendors who are trying to circumvent you

    Maintain Safety And Security From The Front Desk
     
     

  • How to identify - and eliminate - hidden dangers in your reception area
  • How to maintain privacy in an open reception area
  • A quick strategy for identifying would-be troublemakers
  • A contingency script to keep everyone safe in case of fire, violence or national disaster
  • A list of phone numbers you must have at your fingertips at all times
  • What to do when you feel you've been sexually harassed by a visitor or vendor
  • The 1 time it's OK to raise your voice
  • When to call for help

Who Should Attend ...

Receptionists, secretaries and front-desk personnel who want to enhance their assertiveness skills and manage the front desk in a more efficient and professional manner.

 

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At Padgett-Thompson, our #1 goal is to give you the tools you need to succeed. That's why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

Seminar Summary:

Learn how to develop a work image that exudes professionalism and class (see full course description)

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