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Management Skills for Health Care Supervisors  

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Seminar Summary:

Gain skills you can use to get top performance - and cooperation - from medical professionals (see full course description)

 
 

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Training Course Syllabus:


The pressure of working in health care gets to everyone. It's no wonder - you and your staff deal with emotionally-charged situations on a daily basis in an environment that's constantly changing and has little room for error.
 
Unfortunately, the resulting conflicts between staff members ... turf battles between teams ... and clashes with physicians, patients and family members not only take up a lot of your time - they can also lower the quality of care you provide.
 
Wouldn't it be great if you could quickly solve those time-consuming people problems ... streamline procedures ... ensure one standard of care ... and boost the overall efficiency of your staff?
 
Attend this intensive seminar. In just six hours, you'll gain skills you can use to get top performance - and cooperation - from medical professionals. You'll master proven techniques you can use to transform any staff into your dream team. Plus, you'll discover how to get your employees to work more effectively with physicians and patients.
 
After this innovative session, you'll feel rejuvenated because you'll know exactly how to motivate, lead and inspire employees to perform like never before. You'll have the skills necessary to quickly handle attitude problems ... eliminate turf-guarding ... solve staff controversies ... deal with bureaucracy and much more!

How You Will Benefit ...

  • How to get the full support of your team when you need them to go above and beyond the call of duty
     
  • Red flags that signal a staff member isn't coping with the pressure - and how to step in
     
  • Coach … counsel … or suspend? How to determine the best way to handle a performance problem
     
  • How to de-stress health department and accreditation survey visits and ensure you pass them with flying colors
     
  • Supervision survival skills! When you're facing one crisis after another … how to stay cool, calm and collected

What You Will Cover ...

    Lead Your Team To Higher Efficiency
     
     

  • How to build a strong working relationship with ancillary providers … suppliers … and other clinical support groups
     
  • Ward off chaos and keep everyone on track during a sudden influx of patients
     
  • The dos and don'ts of delegation in health care … and the surprising impact on your schedule
     
  • How to get the full support of your team when you need them to go above and beyond the call of duty
     
  • The top time-wasters in health care today … and how to sidestep them all
     
  • How to streamline your clinical operations to maximize the effectiveness of your entire staff
     
  • BONUS: Team-building techniques you can use to reduce conflicts among staff members and get more done than you ever thought possible
     
  • Proven-effective ways to ensure employees manage every physician's time wisely

    Easily Manage Difficult People Problems
     
     

  • How to handle a team you've inherited that resists every change you make
     
  • How to keep one staff member's bad attitude from infecting the whole team
     
  • The best way to handle a difficult physician … and how to prevent your team from lashing out or taking it personally
     
  • How to tell if a job candidate can handle the pressure of working in a busy medical setting
     
  • How to save your star staff members from common health care hazards like burn-out … stress … and frustration
     
  • How to discipline medical professionals for procedural errors without damaging their ability to perform in crisis situations

    Troubleshoot Tough Employee Issues With Ease
     
     

  • How to sharpen your staff's decision-making skills so they can cope with anything that's thrown their way
     
  • Coach … counsel … or suspend? How to determine the best way to handle a performance problem
     
  • When you're dealing with people at different levels … how to make sure egos are checked at the door
     
  • EXTRA: A step-by-step disciplinary guide for getting rid of an attitude problem once and for all
     
  • Red flags that signal a staff member isn't coping with the pressure - and how to step in
     
  • What every health care professional should know when it comes to dealing with patients - or employees - from different cultures
     
  • Steps you must take if you suspect substance abuse among your staff - and the legal ramifications on your facility
     
  • How to keep your staff motivated even if they're at the end of their ropes

    Expertly Cope With Today's Health Care Challenges
     
     

  • How to de-stress health department and accreditation survey visits and ensure you pass them with flying colors
     
  • Supervision survival skills! When you're facing one crisis after another … how to stay cool, calm and collected
     
  • Proven crisis-management techniques you can use to ensure top performance from your team in emergency situations
     
  • When you need another pair of hands NOW - orientation techniques that will get a new hire up to speed fast
     
  • How to ensure you only have one standard of care - no matter who is working with a patient
     
  • How to walk the fine line between delivering high-quality health care and keeping one eye on the bottom line
     
  • Transition management techniques: How to ensure your staff keeps up with the rapid changes in the health care industry

Who Should Attend ...

For supervisors, managers, department heads, team leaders ... anyone in the healthcare industry who supervises people.

 

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At Padgett-Thompson, our #1 goal is to give you the tools you need to succeed. That's why every seminar, conference and training resource we offer is 100% guaranteed. Every time.

Seminar Summary:

Gain skills you can use to get top performance - and cooperation - from medical professionals (see full course description)

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