Training Course Syllabus:
For Full Schedule
How to Communicate With Tact, Professionalism, and Diplomacy Seminar
People judge you by how you communicate. Learn the secrets to coming across
as positive, credible, friendly, and professional ... and watch your results
It’s a fact: The ability to communicate effectively can make or break your
career. Don’t believe it? Consider this staggering statistic from a survey of
U.S. businesses: “Inability to communicate” and “poor communication skills”
were listed as the top reasons for employees not succeeding on the job.
That probably comes as no surprise to you, because as a professional today
you’ve seen time and again how people who have first-rate communication skills
go farther faster in their organizations than those who don’t. But contrary to
popular belief, the ability to communicate with finesse and diplomacy isn’t a
gift that some are born with and the rest of us lack. It’s a skill that can be
learned and mastered, just like any other skill.
This training offers the easiest, most effective way to build essential
In today’s highly competitive business environment, effective, diplomatic
communication is a skill that must be mastered if you intend to get ahead and
stay there. How to Communicate With Tact, Professionalism, and Diplomacy
training seminar is a powerful workshop that combines all facets of on-the-job
interpersonal communication — from speaking to writing to listening to
presenting — and shows you step-by-step how to master them.
This intensive day of communication training boils down tons of information into
“the most important of the most important” so you learn the powerful techniques,
tools, and strategies that will make the most significant impact on your
For example, you’ll learn ...
- Expert techniques for exerting influence on the actions and
attitudes of others
- How-to’s for communicating diplomatically in a variety of
- Strategies for opening the lines of communication to end
energy-draining feuding and infighting in your department
- Presentation skills that will make you a standout in
- How to make sure your e-mails and reports get better
Stop learning the hard way through trial and error!
The truth is that most of us haven’t had the opportunity to learn the essential
communication skills taught in this comprehensive workshop. Instead, we stumble
along doing the best we can and sooner or later, we open mouth, insert foot!
You’ve been there, right? Whether you spoke too soon and said something you
didn’t mean to, communicated bad news in a way that caused morale to plummet, or
found yourself blindsided by a question in a meeting, you’ve undoubtedly been in
situations where you said the wrong thing and regretted it later.
We all have. And it’s only because you didn’t have the communication skills you
needed to handle the situation more diplomatically. As a result, your work
relationships may have suffered in the past, coworkers may have formed grudges
against you, and your projects missed deadlines because your people couldn’t get
Become a highly respected, highly influential, highly successful
Attend this intensive communication workshop and you can say good-bye to
misunderstandings and miscommunication once and for all! Imagine how great it
will feel — and how your career will benefit — when you suddenly have the
ability to get your point across powerfully but diplomatically, when you’re
understood every time you speak, when you’re respected by colleagues for your
Whether you’re a manager, supervisor, sales rep, attorney, technician, or HR
professional, the degree of career success you enjoy is virtually dictated by
your skills in communicating with others on the job. How to Communicate With
Tact, Professionalism, and Diplomacy training seminar is guaranteed to help you
communicate more powerfully, more diplomatically, and more effectively with
What You Will
- Say good-bye to misunderstandings
and miscommunications that have crippled past working relationships.
- Diplomatically handle tough
situations and difficult people by knowing exactly “what to say when.”
- Shine in meetings by presenting your
ideas powerfully and confidently.
- Deal effectively — and quickly —
with those who challenge or put you down in front of others.
- Never again find yourself wishing
you could take back a statement that just flew out of your mouth.
- Convey the exact message you intend
to communicate through e-mail, voice mail, and fax.
- Stop the resend, redo, and rework
cycle with practical how-to’s that prevent miscommunication.
- Establish immediate rapport with
coworkers, clients, or other professionals you meet.
- Avoid words and phrases that rob
your message of its credibility and brand you as a “lightweight.”
- Deliver bad news, “nos,” and
“sorrys” with tact.
- Give criticism in a way that
promotes positive behavior change instead of creating resentment or anger.
- Smooth over hard feelings and
prevent grudges from being
"I learned VERY PRACTICAL tips for
improving my communication skills."
L. Ramtallie, Critical Support Analyst
"A very rewarding and challenging seminar. I feel more confident about my newly
refined communication skills after this highly effective workshop!"
L. Norman, Communications Representative
"Insightful and enlightening ... and FUN!"
Anita Barrett, Case Manager
6 Credit hours
Our training seminars offer Continuing
Education Credits (based on contact hours) upon completion. Credits are issued
by Rockhurst University Continuing Education Center, Inc. according to the
guidelines set forth by IACET. Please note that Continuing Education Credit
approval is at the discretion of your licensing board; not all seminar topics
are approved by all boards. Contact your licensing board or agency for specific
information relating to your profession.
Time: 9:00 AM - 4:00 PM; Check-in first day begins at 8:30 AM
Satisfaction Is GUARANTEED!
At Padgett-Thompson, our #1 goal is to give you the tools you
need to succeed. That's why every seminar, conference and training resource we
offer is 100% guaranteed. Every time.