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Who should attend The Secrets to Achieving Customer Loyalty and Repeat Business Audio Conference
Anyone wanting to learn new skills, tactics and approaches for transforming a one-time sale into a lifelong customer
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The Secrets to Achieving Customer Loyalty and Repeat Business Audio Conference  

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Seminar Summary:

Learn how to better understand and invest in your best source of sales growth—your existing customers. (see full course description)

 
 

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Training Course Syllabus:


The Secrets to Achieving Customer Loyalty and Repeat Business Audio Conference

 

Having a loyal customer base that returns again and again is critical to your long-term success. Sadly, too many organizations concentrate on wooing new customers but don’t take the necessary steps to ensure they return. That’s what this audio conference is all about—creating fiercely loyal customers who add value to the bottom line.

This easy-to-digest hour is packed with the winning qualities and practices shared by all first-rate customer service providers. Your definition of loyalty will quickly expand as you learn how to maximize key components of your service program to build solid customer relationships and repeat business. Learn how to get your loyalty program off the ground fast, reach out to customers after the sale, capitalize on opportunities to let customers know you care and much more. Enroll in this audio conference and learn new skills, tactics and approaches for transforming a one-time sale into a lifelong customer


Here’s some of what you’ll learn:

  • Satisfaction, market share and repeat buying are good, but they aren’t loyalty—what’s the difference?
  • The elements of customer loyalty
  • What factors really drive repeat business—and why
  • How to begin your loyalty campaign in 10 seconds or less
  • Two can’t-miss ways to earn loyalty
  • Simple ideas with huge payoffs: Use these little touches to go a long way
  • Behaviors to practice to keep your customers coming back
  • How effective post-sale follow-up works—and the message it sends your customers

 

Audio event plus CD recording*: Just $448 (You save $50!)

Audio event Only: Just $249
Audio CD recording*: Just $249

 

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

 

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

 

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan

Seminar Summary:

Learn how to better understand and invest in your best source of sales growth—your existing customers. (see full course description)

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