Training Course
Syllabus:
Bad E-mail Habits: What Message Are You Sending?
Webinar
1-Hour CareerTrack Webinar
Each time you click "send," the e-mail being delivered says a lot about
you and your organization. Are you practicing appropriate e-mail etiquette, or
are your e-mails conveying messages that are hurting your reputation and
credibility?
Over the past decade, technology has become increasingly prevalent in our
day-to-day lives, but how many of us have ever learned appropriate techniques
for online business communication? Very few online users have been provided any
formal training, basic guidance, or education on proper practices for online
business activities, including e-mail etiquette.
More and more businesses are discovering the importance of establishing specific
corporate guidelines regarding e-mail practices. There is an assumed informality
surrounding e-mail usage, but e-mail is no different than any other form of
business communication. Your contacts form opinions about you and your business
based on your e-mail communications and how you use technology. Improper e-mail
usage can give someone the perception that you lack education, have limited
experience with technology, or lack credibility. Mastering your e-mail skills
can go a long way toward forging the most professional image you can with
potential clients, existing customers, and anyone else you communicate with via
e-mail.
Are you confident that you can do all of
the following?
- Make sure your e-mails are being opened — and responded to promptly
- Use "To," "Cc," "Bcc," and "Reply to All" properly — and avoid being
perceived as annoying or lazy!
- Avoid alienating business contacts by taking appropriate care in sending
attachments
- Know when to start a new e-mail instead of replying to an old one
- Save time by efficiently responding to e-mail
- Forge strong work relationships and better overall communication with
colleagues, bosses, contractors, vendors, and others through proper e-mail
habits
If you're unsure
about even one of these objectives, you need to attend this program to be sure
you are communicating just what you're intending. This powerful 1-hour audio
conference is a worthwhile investment that can help you, your team, and your
entire organization eliminate embarrassing and potentially costly, damaging
mistakes from your business e-mail communications.
Who will
benefit?
Managers and supervisors, customer service
representatives, sales and marketing professionals, administrative staff —
anyone and everyone who frequently uses e-mail in the course of doing business!
Bad E-mail Habits: What Message
Are You Sending? will teach you how to use technology properly to make the best
impression you can with potential clients and other business contacts. In just
one hour, you'll learn:
- 8 irrefutable truths of effective e-mails
- 2 sure-fire ways to ensure your e-mails are never read (or taken
seriously), and 11 documents and files that never belong on office e-mail
- How busy professionals really feel about jokes, quotes, and other
e-clutter
- How to decide the most effective format for your communication — body of
e-mail, attachment, or hard copy
- Cyberspace confidentiality and security — up-to-date approaches and
solutions to managing your messages
- What to keep, what to delete, and how to effectively file for future
reference
- Steps for eliminating excessive e-mail in the office
- Easy e-mail shortcuts that will save time and increase reader response
- And more!
Don't spend another day sending e-mail that can put off, offend, and
even alienate those with whom you do business. Get the great training you need
to ensure you are communicating exactly what you intend and getting the
responses you desire. Enroll in this 1-hour Webinar today, and become a more
refined and effective e-mail user immediately!
WEBINAR Start Time:
1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
Webinar
with Webinar Digital Download (Save
$50!) - US $149
Webinar Only
- US $99
Webinar Digital Download
Only - US $99
Q&A Session
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting. |