Training Course Syllabus:

Supervising Others Seminar

Good management consists in showing average people how to do the work of superior people. – John D. Rockefeller

Successful supervision is all about preparation, confidence and skill. This Supervising Others course is uniquely designed to provide you with the knowledge, skills and practices you need to be a successful supervisor, including tips for special situations and a survival guide for new supervisors.

How You Will Benefit:

• Define task requirements
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively
• Understand what a new supervisor needs to do to get started on the right path

What You Will Cover:

Setting Expectations
• Understand the requirements of a supervisor
• Identify improvement & growth opportunities
• Set verbal & written expectations

Setting Goals
• Understand cascading goals
• The SMART Way
• Help others set goals

Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Implementing Delegation
• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Providing Feedback
• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Managing Your Time
• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Using a Productivity Journal
• Routines & Rituals to Simplify Your Workday

Resolving Conflict
• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Tips for Special Situations
• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team

A Survival Guide for the New Supervisor
• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!

Registration Fee:
$197 (regularly $395)

Save another 20% - register for 4 or more courses
Group rate - every 4th person attends this training free

Tuition Covers:
• Comprehensive Participant Workbook
• Quick Reference Material
• Certificate of Completion

Seminar Class Time:
Seminar Registration: 9:00 a.m.
Seminar Workshop: 9:30 a.m. – 4:00 p.m.

Seminar Summary:

Supervising others can be a tough job between managing time and projects, delegating, solving problems, helping others, performance management, setting goals, providing feedback, resolving conflict, administering discipline, etc. Are you 100% ready to handle the unique challenges? Learn the tools you need to be successful.  (see full course description)

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