Training Course
Syllabus:
Supervising Others Seminar
Good management consists in showing average people how to do the work of superior people. John D. Rockefeller
Successful supervision is all about preparation, confidence and skill. This Supervising Others course is uniquely designed to provide you with the knowledge, skills and practices you need to be a successful supervisor, including tips for special situations and a survival guide for new supervisors.
How You Will Benefit: Define task requirements Set expectations for your staff Set SMART goals for yourself Help your staff set SMART goals Assign work and delegate appropriately Provide effective, appropriate feedback to your staff Manage your time more efficiently Help your team resolve conflicts Understand how to manage effectively Understand what a new supervisor needs to do to get started on the right path
What You Will Cover: Setting Expectations Understand the requirements of a supervisor Identify improvement & growth opportunities Set verbal & written expectations
Setting Goals Understand cascading goals The SMART Way Help others set goals
Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach
Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence
Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation
Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback
Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Routines & Rituals to Simplify Your Workday
Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team
Tips for Special Situations What to Do If Youve Been Promoted from within the Team What to Do If Youre Leading a Brand New Team What to Do if Youre Taking on an Established Team
A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning!
Registration Fee: $197 (regularly $395)
Save another 20% - register for 4 or more courses Group rate - every 4th person attends this training free
Tuition Covers: Comprehensive Participant Workbook Quick Reference Material Certificate of Completion
Seminar Class Time: Seminar Registration: 9:00 a.m. Seminar Workshop: 9:30 a.m. 4:00 p.m.
Certificate:
Participants completing course will be awarded a Certificate of Completion.
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