Training Course Syllabus:

Knowledge Management (KM) Seminar

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right?

Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

Today’s culture thrives on knowledge. Knowledge gives us advantages for making decisions. As the old adage says, “knowledge is power.”

This Knowledge Management Course will give participants the tools that they need to begin implementing knowledge management in their organization, no matter what the size or the budget.

How You Will Benefit:

• Understand what communication is
• Understand the basic concept of knowledge management (KM)
• Identify the do’s and don’ts of KM
• Identify the KM live cycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rational for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advance topics in KM

What You Will Cover:

Understanding Knowledge Management
• What is Knowledge
• What is Knowledge Management
• A Brief History
• Applications in the Workplace

Dos and Don’ts
• Data, Information, and Knowledge
• The Tacit Mode

The Knowledge Management Life Cycle
• Understanding Episodes
• Acquisition
• Knowledge
• Integration

The New Knowledge Management Paradigm
• Paradigms of the Past
• The New Paradigm
• Implications and Applications
• The Knowledge Management Endgame

Knowledge Management Models
• The Nonaka and Takeuchi Model
• (SECI) Wiig Model
• Kakabadse Model
• Boisot Model

Building a Knowledge Management Rationale
• Why Rationale is Necessary
• Building a Business Case
• Finding Success Stories
• The Commodization/Customization Model

Customizing Knowledge Management Definitions
• Components of a Knowledge Management Definition
• Customizing the Components
• Creating a KMBOK

Implementing Knowledge Management in Your Organization
• Gathering Support
• Identifying Opportunities for Revenue Streams
• Key Knowledge Management Techniques
• A Map for Success
• The No-Budget Scenario

Tips for Success
• About the Chief Knowledge Officer
• Knowledge Management Skill Checklist
• The Knowledge Management Imperative
• The Hype Curve
• Barriers and Helpers to Success

Advance Topics
• The Knowledge Management Maturity Model
• Absorptive Capacity
• Rustiness
• Process Model Types

Registration Fee:
$197 (regularly $395)

Save another 20% - register for 4 or more courses
Group rate - every 4th person attends this training free

Tuition Covers:
• Comprehensive Participant Workbook
• Quick Reference Material
• Certificate of Completion

Seminar Class Time:
Seminar Registration: 9:00 a.m.
Seminar Workshop: 9:30 a.m. – 4:00 p.m.

Certificate:

Participants completing course will be awarded a Certificate of Completion.

Seminar Summary:

Take a moment and think about all the information that each person has in their brain, That’s a lot of knowledge! Today’s culture thrives on knowledge. “Knowledge is power” that gives us advantages for making decisions. Learn the tools to effectively begin implementing knowledge management in your organization, no matter what the size or the budget. (see full course description)

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