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Building Relationships with Customers Audio Conference  

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Seminar Summary:

You'll learn how to make relationship-building a part of your business model, from establishing instant rapport to repairing a damaged reputation or customer misunderstanding. (see full course description)

 
 

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Training Course Syllabus:


Building Relationships With Customers Audio Conference

You want your customers to keep coming back … and to give you good “word-of-mouth” publicity. But do they? Customers are loyal to companies that understand them and make them feel valued. The way to make people feel valued is to understand and respond to their needs. Knowing that, how do you establish the kinds of relationships with customers that will help you serve them well and keep your competitors at bay? Building Relationships With Customers is a brand-new, one-hour audio conference that will show you how to create, grow and enjoy the types of customer relationships that last.

Another reality: Studies have shown that it costs six times more to get a new customer than it does to keep an existing one. So relating to your customers and keeping them happy not only makes sense, it makes “cents.” The catch: Any relationship takes effort. The solution: This 60-minute audio conference makes your efforts pay off immediately, without trial-and-error frustration and additional customer loss.

In one short session, you’ll learn how to make relationship-building a part of your business model, from establishing instant rapport to repairing a damaged reputation or customer misunderstanding. When you listen in and learn practical techniques on effective questioning, positive feedback, recognizing personality styles and dozens of other topics, both you and your customers will reap the rewards. Be proactive—enroll right now and start building a more solid, dependable customer base.

A sample of the insights and techniques you’ll learn in just 60 minutes:

  • Establishing rapport to initiate a relationship
  • Building authentic relationships is worth the effort
  • Gathering information about your customers
  • Encouraging feedback for honest two-way communication
  • Listening twice as much as you speak
  • Responding to customer communications
  • Repairing a damaged customer relationship
  • Staying connected to maintain relationships

Audio event plus CD recording*:  Just $448  (You save $50!)
 

Audio event Only: Just $249

Audio CD recording*: Just $249

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Conference start times:

2 p.m. Eastern

1 p.m. Central

12 p.m. Mountain

11 a.m. Pacific

10 a.m. Alaskan

Seminar Summary:

You'll learn how to make relationship-building a part of your business model, from establishing instant rapport to repairing a damaged reputation or customer misunderstanding. (see full course description)

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