Training Course Syllabus:

SUPERVISING OTHERS (ONLINE 24/7)

Training Course Syllabus:

Good management consists of showing average people how to do the work of superior people. – John D. Rockefeller

Supervising others can be a tough job between managing time and projects, delegating, solving problems, helping others, performance management, setting goals, providing feedback, resolving conflict, administering discipline, etc.

Successful supervision is all about preparation, confidence and skill. This Supervising Others course is uniquely designed to provide you with the knowledge, skills and practices you need to be a successful supervisor, including tips for special situations and a survival guide for new supervisors.

How You Will Benefit:

• Define task requirements
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively
• Understand what a new supervisor needs to do to get started on the right path

What You Will Cover:

Setting Expectations
• Understand the requirements of a supervisor
• Identify improvement & growth opportunities
• Set verbal & written expectations

Setting Goals
• Understand cascading goals
• The SMART Way
• Help others set goals

Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Implementing Delegation
• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Providing Feedback
• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Managing Your Time
• The 80/20 Rule
• Prioritizing with the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday

Resolving Conflict
• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Tips for Special Situations
• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team

A Survival Guide for the New Supervisor
• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!

Lessons Learned
Action Plans

Credits:

Certificate of Completion

Registration Fee:
$195 (regularly $395)
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Tuition Covers:
• Comprehensive Training Manual
• Training Exercises and Quizzes
• Quick Reference Materials
• Certificate of Course Completion
• Self-paced Learning – 24/7
• Instructor Interaction via Email

Class Time: Virtual
Registration: Virtual
Training: Virtual.

Trainers
Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years’ experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in today’s competitive environment.

Questions During and After the Training
For questions and other needed input during the training, you may contact the presenter via email sent directly from the online course, thereby including the slide in question with the email to aid the presenter’s response. For questions you may have before the training and/or after you complete the training, you may email us and we will provide you with a prompt response. Our customers are our top priority and we welcome the opportunity to empower you to succeed.

Seminar Summary:

Supervising others can be a tough job. Are you 100% ready to handle the unique challenges? This course will provide you with the knowledge, skills and practices you need to be a successful. (see full course description)

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