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Who should attend Telephone Skills for Front Desk Professionals Audio Conference
Front Desk professionals, personnel, managers, receptionists
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Telephone Skills for Front Desk Professionals Audio Conference  

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Front Desk professionals, personnel, managers, receptionists

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Seminar Summary:

Take the first step toward effective telephone management skills and communication excellence at your organization (see full course description)

 
 

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Training Course Syllabus:


Telephone Skills for Front Desk Professionals Audio Conference - Receptionist / Front Desk Personnel Audio Conference

Telephone Skills for Front Desk Professionals overview:

Even with the amazing range of technology available today, the most effective business tool can still be the telephone. It´s a convenient, easily accessible lifeline for every business. Yet, if used improperly, the telephone can be as damaging to your business as it is beneficial. Although answering the telephone is not a challenging task, it´s easy to fall into bad habits that might be inadvertently driving business away. The real cost to businesses is millions of dollars lost due to poor telephone interactions.

So how do you serve customers quickly and efficiently, make them feel welcome, build loyalty and handle even the difficult callers with professionalism? By practicing the communication best practices taught in Telephone Skills for Front Desk Professionals. In our latest can´t-miss audio conference, we´ll show you how your speech, attitude—and even your facial expression—can determine the difference between a positive and negative customer call experience.

Telephone Skills for Front Desk Professionals covers the most critical telephone techniques, facilitated by communication pros who provide the training and skills you simply must have to make an impression that guarantees success. The comprehensive agenda covers everything from first impressions to successfully ending the call—all in one amazing hour. It´s the perfect way to easily and effectively polish your communication techniques and become a more positive representative for your business.

Join us for just 60 minutes and you´ll learn the most up-to-date, proven best practices from our communication experts and master the skills you need to support your customers throughout the call process. After all, it´s the “people” side of telephone skills that makes the difference.

A sample of the key topics covered in Telephone Skills for Front Desk Professionals:

  • Telephone Etiquette 101
  • Establishing a culture of telephone professionalism
  • First impressions: How to effectively open the customer conversation
  • Active listening steps to help you hear and better document the customer´s needs
  • Four questioning skills to quickly cut to the core of any customer issue
  • Dealing with difficult callers
  • Tips on how to successfully end the call experience
  • And more!

Audio event plus CD recording*: Just $448 (You save $50!)
Audio event Only: Just $249
Audio CD recording*: Just $249


* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

 

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.


Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan
 

Seminar Summary:

Take the first step toward effective telephone management skills and communication excellence at your organization (see full course description)

print this agenda print agenda for the Telephone Skills for Front Desk Professionals Audio Conference training seminar

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