Training Course Syllabus:

Essential Communication Skills for Technical Professionals - Communication Seminar

Program Description:

Technical professionals have their own language — learn how to translate that into everyday English for non-technical colleagues.

If you’re like most technical professionals, your communications, whether written or verbal, are filled with lots of technical jargon and pseudo-codes to communicate meaning in the most efficient way possible. And that’s great when you’re talking with other technical professionals. But what happens when you’re talking to non-technical professionals? That’s where problems can arise.

Learn real, effective strategies for communicating more clearly right away, things like:
• Active-listening skills to hear what is really being said
• Delivering and responding to feedback
• How written and verbal communications differ
• Rephrasing technical terms and jargon for those who are unfamiliar with them
• And more!

Your technical skills are top notch — don’t let communication difficulties hold you back.

You know you’re good at your job, and you know what needs to be done. But sometimes, despite your best efforts, non-technical colleagues can’t wrap their minds around what it is you’re telling them. And that’s exactly why you need Essential Communication Skills for Technical Professionals. This one-day course has all the information, skills, and strategies you need to eliminate misunderstandings with non-technical colleagues, and start performing at a higher level right away!

Effective communication is vital to your success.

The ability to communicate, cooperate, and collaborate is hugely important in today’s interconnected work environment, but if you’re struggling to get your point across it can lead to tons of problems, even impacting your ability to perform your job. That’s where this one-day training comes in. Essential Communication Skills for Technical Professionals was specifically designed with you in mind, to help you eliminate communication problems and misunderstandings, letting you spend more time on things that really matter.

Communicate with ease and confidence and know that you are always being understood!

Essential Communication Skills for Technical Professionals Agenda:

The Basics of Communication for Technical Professionals

• The importance of clear communication and how it can benefit your career
• Understanding the communication process
• The different types of communication and when to use each one
• Listening: the most important, but often overlooked, communication skill
• How a strategic approach can reap huge benefits in communication

The Root Causes of Misunderstandings

• Why they don’t understand: fundamental differences in communication styles
• Speaking the same language: why jargon and tech speak aren’t always a good choice
• Logical minds vs. emotional ones – how to bridge the gap in communication styles
• The information paradox: why too much information can be counterproductive
• Organizational causes of misunderstandings: why the structure of your organization may be causing communication problems

Sending the Right Message

• Strategizing your message before you deliver it
• Why tone is important and why you may be sending the wrong message
• Nonverbal communication cues: what are they saying about you?
• The importance of language choices in communication
• Simple ways of double-checking that you’re not saying something you didn’t intend

Speaking Clearly and Other Verbal Communication Strategies

• Rephrasing – finding other words instead of idioms and tech speak
• Volume and timbre: how the way you speak sends a message
• Humor – when it’s appropriate and when it’s not
• Why too many details can kill your message

Written Communication for Tech Professionals

• Consider your audience: why an email to a tech colleague shouldn’t be the same as one to a non-tech one
• Strategies for writing effective written communications
• Get to the point – how to avoid “burying the lead”
• Make sure you’re being reader friendly

Seminar Time:

Seminar Check-In  8:30AM  Seminar Program 9:00AM - 4:00PM

Credits: 

Our training seminars offer Continuing Education Credits (based on contact hours) upon completion. Credits are issued by Rockhurst University Continuing Education Center, Inc. according to the guidelines set forth by IACET.

Seminar Summary:

Get your point across with people who don't always speak the same language (see full course description)

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