Training Course
Syllabus:
Essential Communication Skills for Technical
Professionals - Communication Seminar
Program Description:
Technical professionals have their own
language — learn how to translate that into everyday English for non-technical
colleagues.
If you’re like most technical professionals, your communications, whether
written or verbal, are filled with lots of technical jargon and pseudo-codes to
communicate meaning in the most efficient way possible. And that’s great when
you’re talking with other technical professionals. But what happens when you’re
talking to non-technical professionals? That’s where problems can arise.
Learn real, effective strategies for communicating more clearly right away,
things like:
• Active-listening skills to hear what is really being said
• Delivering and responding to feedback
• How written and verbal communications differ
• Rephrasing technical terms and jargon for those who are unfamiliar with them
• And more!
Your technical skills are top notch — don’t let communication difficulties
hold you back.
You know you’re good at your job, and you know what needs to be done. But
sometimes, despite your best efforts, non-technical colleagues can’t wrap their
minds around what it is you’re telling them. And that’s exactly why you need
Essential Communication Skills for Technical Professionals. This one-day course
has all the information, skills, and strategies you need to eliminate
misunderstandings with non-technical colleagues, and start performing at a
higher level right away!
Effective communication is vital to your success.
The ability to communicate, cooperate, and collaborate is hugely important in
today’s interconnected work environment, but if you’re struggling to get your
point across it can lead to tons of problems, even impacting your ability to
perform your job. That’s where this one-day training comes in. Essential
Communication Skills for Technical Professionals was specifically designed with
you in mind, to help you eliminate communication problems and misunderstandings,
letting you spend more time on things that really matter.
Communicate with ease and confidence and know that you are always being
understood!
Essential Communication Skills for Technical
Professionals Agenda:
The Basics of Communication for Technical
Professionals
- The importance of clear communication and how
it can benefit your career
- Understanding the communication process
- The different types of communication and when
to use each one
- Listening: the most important, but often
overlooked, communication skill
- How a strategic approach can reap huge
benefits in communication
The Root Causes of Misunderstandings
- Why they don’t understand: fundamental
differences in communication styles
- Speaking the same language: why jargon and
tech speak aren’t always a good choice
- Logical minds vs. emotional ones – how to
bridge the gap in communication styles
- The information paradox: why too much
information can be counterproductive
- Organizational causes of misunderstandings:
why the structure of your organization may be causing communication problems
Sending the Right Message
- Strategizing your message before you deliver
it
- Why tone is important and why you may be
sending the wrong message
- Nonverbal communication cues: what are they
saying about you?
- The importance of language choices in
communication
- Simple ways of double-checking that you’re not
saying something you didn’t intend
Speaking Clearly and Other Verbal
Communication Strategies
- Rephrasing – finding other words instead of
idioms and tech speak
- Volume and timbre: how the way you speak sends
a message
- Humor – when it’s appropriate and when it’s
not
- Why too many details can kill your message
Written Communication for Tech Professionals
- Consider your audience: why an email to a tech
colleague shouldn’t be the same as one to a non-tech one
- Strategies for writing effective written
communications
- Get to the point – how to avoid “burying the
lead”
- Make sure you’re being reader friendly
Seminar Time:
Seminar Check-In 8:30AM Seminar
Program 9:00AM - 4:00PM
Credits:
Our training seminars offer Continuing
Education Credits (based on contact hours) upon completion. Credits are
issued by Rockhurst University Continuing Education Center, Inc. according to
the guidelines set forth by IACET. |