Training Course Syllabus:

How To Deliver Grand-Slam Customer Service Webinar - Customer Service / Sales Webinar

Program Description:

If you work in customer service, you can't miss this training.
It’s your job to make customers happy — and it’s not always easy. On the front line, you deal with anything and everything. And you have to be prepared not only to satisfy each and every type of customer, but also to go beyond their expectations. It’s a tough job and the most valuable to your organization. That’s why it’s so important that you attend this Web Conference.

Whether you're a rookies or an old pro, you’ll gain winning strategies to improve communication, productivity, and customer relations. In just one hour’s time, you’ll learn how to resolve the most difficult issues, handle the most disagreeable customers, and blow the competition away with amazing, quality service.

You'll never strike out or suffer from burnout and stress again because you’ll know how to deliver memorable service that will win over even the toughest customers — AND turn them into your biggest fans!

When your customers start cheering for your organization, they’ll become customers for life. Enroll in this Conference today and learn to deliver grand-slam customer service every time!
 

A Look at Your Agenda

• Steps for delivering grand-slam customer service — every time
• Get proven tools that will enable you to improve productivity and overcome stress in the face of customer service adversity
• Learn how internal communication can have a negative — or positive — impact on how you interact and communicate with customers
• It’s not just about service: Develop effective customer relationships and gain customers for life
• Correct common communication flaws and resolve the most difficult customer service issues
• What constitutes exceptional customer service? Check your organization and determine if these key elements are part of your customer service plan
• Identify and avoid common service blunders that lead to lost customers
• Anticipate your customers’ needs and blow them away with beyond-the-basics customer service

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Learn the plays every winning team uses to achieve outstanding results. (see full course description)

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