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Telephone Skills For Customer Service & Sales Professionals Webinar  

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Seminar Summary:

Create a positive impression of you - and your organization  (see full course description)

 
 

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Training Course Syllabus:


Telephone Skills For Customer Service & Sales Professionals Webinar - Customer Service / Sales Training Webinar

Program Description:

You spend a lot of time on the phone, which means your job comes with a ton of unique challenges. You have to come across as friendly and professional, while staying focused on your key objectives. You have to make your point quickly and clearly. And you have to be serviced-minded — and sales-focused — all while talking to someone who may not even want to be on the phone with you.

This Webinar Is Packed With Great Techniques and Tips That’ll Make Your Job a LOT Easier!

We get how hard your job is, and that’s why we’ve developed Telephone Skills for Customer Service & Sales Professionals — an exciting one-hour course in how to develop a positive phone presence that’ll produce amazing results for you. You’ll connect more quickly and easily with the person on the phone … handle objections and difficult people with greater success … and get the optimum results you’re looking for.

Sign up for Telephone Skills for Customer Service & Sales Professionals and learn powerful phone techniques that will make your day easier — and make you more successful! This is training you can’t afford to miss. Enroll today!
 

A Glimpse at What You'll Learn:

  • Essential words and phrases that make a caller feel welcomed — and give a great impression of your organization
  • Keep it simple: how to make your key points clearly and concisely
  • Words and phrases you absolutely want to avoid — and ones you can use instead
  • Critical guidelines for handling and disarming difficult people — whether they’re rude, angry, or upset
  • How does your voice come across? Critical vocal techniques and speech pacing tips that can make all the difference
  • Simple phone etiquette tips — and why they matter so much
  • Tips to making sure you hit all your mandatory objectives — while keeping the person on the phone on your side
  • Secrets to selling over the phone without coming across as too “salesy”
  • 3 phone behaviors customers hate most — and how to avoid them
  • Active listening techniques that help you connect
  • Speaking with a smile: how to convey your enthusiasm and positivity through your voice
  • Conversation closers: tips to ending the call on a positive — and professional — note
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Create a positive impression of you - and your organization  (see full course description)

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