Training Course Syllabus:

The Guide To Handling Conflict And Mediation: A Manager's Webinar - Management / Conflict Training Webinar

Program Description:

Unless you work by yourself in the vacuum of outer space, there is a 100% chance you will face a conflict at work with another human being. And, if you’re a manager, there’s another 100% chance that you’ll have to referee a dispute between employees in and out of your department. So why do so few people know how to manage and arbitrate conflict the right way? Join us for this one-hour webinar and gain quick insight into the roots of office conflict and how to resolve it before the situation blows up in your face.

In just 60 eye-opening minutes, you’ll learn the root causes of conflict ... discover the communication skills you’ll need to deal with it ... and master the real-world techniques that work in any dispute to bring positive resolution and closure.

Don’t wait until a workplace battle starts and then wish you had these skills. Enroll today and mediate your way to honor, respect, praise — and an effective bottom line!   
 

A Look At Your Agenda:

• 7 choices you can make in any conflict (Hint: It’s more than just fight or flight)
• How to motivate yourself to deal with conflict and disagreements
• Why people often think they’re angry about something (when they’re really not) and how to help them see things your way
• 5 ways to listen effectively and why most people don’t use them
• How to be more assertive (even if that scares you to death!)
• Avoiding the top 10 mistakes you’ve been making when dealing with upset people
• Recognizing critical moments during a dispute that you can turn to your advantage to bring about a positive resolution
   

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Learn the skills it takes to end conflict quickly, effectively, and efficiently in the workplace. (see full course description)

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