The Guide To Handling Conflict And Mediation:
A Manager's Webinar - Management / Conflict Training Webinar
Unless you work by yourself in the vacuum of
outer space, there is a 100% chance you will face a conflict at work with
another human being. And, if you’re a manager, there’s another 100% chance that
you’ll have to referee a dispute between employees in and out of your
department. So why do so few people know how to manage and arbitrate conflict
the right way? Join us for this one-hour webinar and gain quick insight into the
roots of office conflict and how to resolve it before the situation blows up in
In just 60 eye-opening minutes, you’ll learn the root causes of conflict ...
discover the communication skills you’ll need to deal with it ... and master the
real-world techniques that work in any dispute to bring positive resolution and
Don’t wait until a workplace battle starts and then wish you had these skills.
Enroll today and mediate your way to honor, respect, praise — and an effective
A Look At Your Agenda:
- 7 choices you can make in any conflict (Hint:
It’s more than just fight or flight)
- How to motivate yourself to deal with conflict
- Why people often think they’re angry about
something (when they’re really not) and how to help them see things your way
- 5 ways to listen effectively and why most
people don’t use them
- How to be more assertive (even if that scares
you to death!)
- Avoiding the top 10 mistakes you’ve been
making when dealing with upset people
- Recognizing critical moments during a dispute
that you can turn to your advantage to bring about a positive resolution
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.