Training Course Syllabus:

How To Remain Cool And Collected In Challenging Conversations Webinar - Personal Development / Communications Webinar

Program Description:

Difficult and challenging conversations — they’re a distasteful necessity when it comes to getting things done. But when you’re dealing with sensitive subjects, it can be tricky footing. You don’t want to come across as attacking or over-aggressive, but at the same time you can’t afford to be a pushover. And above all, you simply cannot lose your cool.

And that’s exactly why you need this training. How to Remain Calm and Collected in Challenging Conversations is a one-hour webinar designed to help you stay poised, even when discussing the most difficult topics.

Losing control of your emotions never makes the situation better — learn to master yours.
When situations are tense, giving in to your emotions will only make a bad situation worse. And that’s why you can’t afford to miss How to Remain Calm and Collected in Challenging Conversations. This training will ensure you remain unruffled and professional, as you learn how to:

• Maintain your professionalism, even when dealing with emotional topics
• Deliver bad news and unpopular decisions without losing your cool
• Recover when you’ve lost your cool
• And more!

Keep power in the conversation by maintaining your cool — we’ll show you how.
Staying calm during difficult conversations helps you project confidence and self-assuredness. If you want to project poise, then you can’t afford to miss How to Remain Calm and Collected in Challenging Conversations. Featuring the strategies you need to stay calm even when it’s hard to, this webinar will ensure you keep your cool no matter what. What are you waiting for? Sign up now!
 

A Look At What You will Learn:

• Why it’s important to stay poised and how
• Approaching difficult conversations with honesty and the proper mind-set
• 5 simple strategies for keeping your cool
• Identifying what the real problem is — emotional triggers that can cause a blowup
• Coming across as resolute and determined without aggression
• Recognizing when you’re about to lose control of your emotions and what to do about it
• The keys to avoiding a combat mentality, even when others are being confrontational
• What to do when you do lose your control — steps to repairing the damage

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Proven strategies to help you keep your emotions in check  (see full course description)

print this agenda