Training Course
Syllabus:
How To Remain Cool And Collected In
Challenging Conversations Webinar -
Personal Development / Communications Webinar
Program Description:
Difficult and challenging conversations — they’re
a distasteful necessity when it comes to getting things done. But when you’re
dealing with sensitive subjects, it can be tricky footing. You don’t want to
come across as attacking or over-aggressive, but at the same time you can’t
afford to be a pushover. And above all, you simply cannot lose your cool.
And that’s exactly why you need this training. How to Remain Calm and Collected
in Challenging Conversations is a one-hour webinar designed to help you stay
poised, even when discussing the most difficult topics.
Losing control of your emotions never makes the situation better — learn to
master yours.
When situations are tense, giving in to your emotions will only make a bad
situation worse. And that’s why you can’t afford to miss How to Remain Calm and
Collected in Challenging Conversations. This training will ensure you remain
unruffled and professional, as you learn how to:
- Maintain your professionalism, even when
dealing with emotional topics
- Deliver bad news and unpopular decisions
without losing your cool
- Recover when you’ve lost your cool
- And more!
Keep power in the conversation by maintaining your cool — we’ll show you how.
Staying calm during difficult conversations helps you project confidence and
self-assuredness. If you want to project poise, then you can’t afford to miss
How to Remain Calm and Collected in Challenging Conversations. Featuring the
strategies you need to stay calm even when it’s hard to, this webinar will
ensure you keep your cool no matter what. What are you waiting for? Sign up now!
A Look At What You will Learn:
- Why it’s important to stay poised and how
- Approaching difficult conversations with
honesty and the proper mind-set
- 5 simple strategies for keeping your cool
- Identifying what the real problem is —
emotional triggers that can cause a blowup
- Coming across as resolute and determined
without aggression
- Recognizing when you’re about to lose control
of your emotions and what to do about it
- The keys to avoiding a combat mentality, even
when others are being confrontational
- What to do when you do lose your control —
steps to repairing the damage
Webinar Time: Webinars last 60-90 minutes
2:00PM ET
1:00PM CT
12:00PM MT
11:00AM PT
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar. |