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Building Rapport And Developing Relationships With Customers Webinar  

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Seminar Summary:

How to Create an Instant Connection  (see full course description)

 
 

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Training Course Syllabus:


Building Rapport And Developing Relationships With Customers Webinar - Customer Relations / Customer Service Training Webinar

A great customer experience leads to increased customer satisfaction and higher sales. And that great customer experience begins with your ability to connect and relate to the customer. But how do you do it? How do you develop great rapport with customers — especially when you might only have an instant to make that connection?

Get ready to master the secrets of connecting with customers!

When you attend Building Rapport and Developing Relationships With Customers, you’ll learn practical tools that will dramatically improve the way you interact with customers. You’ll discover how to start conversations off on the right foot … how to easily personalize your conversations … and how powerful mirroring techniques can put a customer at ease — instantly!

In just one hour, you’ll learn professional skills that will really make a difference in all of your customer interactions. Enroll in Building Rapport and Developing Relationships With Customers today!
 

A Look At Your Agenda:

  • Discover the powerful impact the right introduction can have
  • How sincerity and genuineness come through — and ways to tap into it, even on your roughest days
  • Techniques for recognizing and finding out what a customer really wants and expects
  • Using tone and volume modulation to increase the effectiveness of your voice
  • Asking questions and seeking out additional information — the right way!
  • How to make absolutely sure you and the customer are on the same page
  • 3 great ways to personalize your interaction
  • The importance of clarifying — and how to tactfully make sure there are no misunderstandings
  • Frame your message in powerful and positive ways — even when dealing with negatives
  • The incredibly powerful impact of mirroring customer word choices
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

How to Create an Instant Connection  (see full course description)

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