How to Handle Difficult Conversations with
Employees - Management / Human Resources Training Seminar
Program Description:
As Much As You’d Like to Avoid Them, You Can’t
But you can get more skilled at handling the challenging conversations you face
as a leader. This training will show you how.
When you think of truly great leaders, you don’t imagine them dodging important
conversations that need to be had, do you?
Instead, strong leaders step up and do what needs to be done. They study the
situation with care and then they enter into even the most challenging
conversations with cool-headed calmness. They take great care in word choice,
tone, and body language. They strike a balance between being compassionate while
maintaining a strong, confident, assertive leadership stance. And they conclude
conversations with a solid action plan for going forward.
Thankfully, you don’t have to be born with these skills ... they can be learned!
When you attend How to Handle Difficult Conversations With Employees, you’ll
discover the secrets that great leaders throughout the years have used to
navigate even the most difficult conversations.
Every Manager Needs the Conversation Management Skills Taught in This
Training!
There isn’t a manager or supervisor on this planet who won’t face his or her
fair share of difficult conversations. It just comes with the job. In fact, it’s
one of the MOST CRITICAL roles you play as a leader. Your ability to proactively
handle these conversations positively and effectively will determine your
ultimate success as a leader. It truly is one of the most important skills you
can possess.
Get the skills you need to feel confident in your ability to handle every
conversation challenge that comes your way from now on. Make plans to attend How
to Handle Difficult Conversations With Employees now!
How to Handle Difficult Conversations with Employees Course Agenda:
What Needs to Be Said, When, and Why
- Are you oversimplifying or underestimating the
problem? How to know for sure
- The perils of delay — when putting off a
conversation makes things worse and key actions to take instead
- How to avoid the consequences of a poorly
executed conversation: demoralizing, confusing, aggravating, ineffective
- Avoiding the most common communication
mistakes managers make
Pre-Conversation Preparation
- Preparing for the conversation — prework
you’ve got to do
- What’s the objective? Know your ideal outcome
beforehand
- Establishing the conversation agenda
- How to identify and overcome assumptions you
bring to the table
- Learn how to effectively prepare for
challenging conversations without over thinking them
Conducting Challenging Conversations
- Master the Manager’s Conversation Model — a
step-by-step process for walking through any tough discussion
- Creating a distraction-free, positive
atmosphere for dialogue
- Tone matters! It’s not just what you say that
matters — it’s how you say it
- The discovery process: how to make sure you’re
getting all the facts out on the table
- Listen with the intention to understand
- Reading body language
- Preventing conversation breakdown
- Techniques for getting people to open up about
their needs, issues, and concerns
- How to make sure your expectations are crystal
clear
- Accountability — deciding next steps and
crafting a detailed follow-up plan
Dealing With Emotions
- How to respond to emotionally charged
reactions, including anger, frustration, disappointment, embarrassment,
denial, defensiveness, stonewalling, threatening, lying, silence, crying, and
more
- Handling hot buttons — yours and theirs
- Aggressive, passive-aggressive, and passive
people: what you need to know about each
- Attitude check — how to remain objective at
all times
Tactics and Techniques for Tricky
Conversations
- “You stink!” The tactful way to discuss
hygiene problems with employees
- Too sloppy? Too revealing? Too many tattoos
and piercings? Conducting conversations about inappropriate appearance
- How to talk with an employee who is
insensitive to others in the workplace
- Discussing policy and procedure infractions
- How to know when your conversation has
potential legal implications/ramifications
- “You’re driving your coworkers crazy”: how to
talk to employees about their irritating and inconsiderate personal behaviors
- What should you say when you suspect an
employee is drinking or on drugs?
- When employees are in conflict: your role as
conflict mediator
- The essentials of discipline and termination
conversations
- Safety first: what to do when you believe an
employee could get violent
- Boss Conversations 101: how to make every
conversation with your boss more successful
- The essentials of conducting productive
conversations with difficult coworkers
Credits:
Our training seminars offer Continuing Education
Credits (based on contact hours) upon completion. Credits are issued by
Rockhurst University Continuing Education Center, Inc. according to the
guidelines set forth by IACET. Please note that Continuing Education Credit
approval is at the discretion of your licensing board; not all seminar topics
are approved by all boards. Contact your licensing board or agency for specific
information relating to your profession
SEMINAR TRAINING TIME:
Seminar Check-In 8:30 AM
Seminar Class 9:00 AM - 4:00 PM