Problem Solving and Decision Making
This two-day workshop will teach participants how to:
Apply problem solving steps and tools Analyze information to clearly describe problems Identify appropriate solutions Think creatively and be a contributing member of a problem solving team Select the best approach for making decisions Create a plan for implementing, evaluating, and following up on decisions Avoid common decision-making mistakes
To begin, participants will explore what problem solving and decision making means. They will also learn the eight essentials to defining a problem and apply these concepts to a simple case study.
Next, participants will learn about different types of decisions, the difference between facts and information, and common decision making traps.
Next, participants will review their pre-assignment. This will help them evaluate how they currently solve problems.
The Problem Solving Model
During this session, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to two case studies.
The Problem Solving Toolkit
This session will look at seven basic problem solving tools and two advanced tools (the degrees of support and fishbone analysis). Creative thinking methods, including brainstorming and brainwriting, will also be discussed.
Next, participants will work through a case study that will help them internalize and apply the concepts learned so far.
Solving business problems can be a bit different than everyday dilemmas, so this session will show participants how to use SWOT analysis in their organization.
Making Good Group Decisions
Next, participants will learn about some things that are essential for team problem solving.
Analyzing and Selecting Solutions
This session will look at the second phase of the problem solving model: making a decision.
Planning and Organizing
To wrap the course up, participants will learn how to complete the third phase of the problem solving model. Topics will include planning and organizing a solution, completing a follow-up analysis, evaluating results, adapting with change, and celebrating success.