Managing Difficult Conversations Online Training training seminars presented by Mainstream Corporate Training register now on FindaSeminar.com

findaseminar logo balls FindaSeminar.com
event search registration and marketing services since 2002
Advanced Search
 
 

Managing Difficult Conversations Online Training  

 Email information about this seminar Managing Difficult Conversations Online Training by Mainstream Corporate Training to yourself your manager or associates Email this event... View and register for other training seminars like Managing Difficult Conversations Online Training by Mainstream Corporate Training on FindaSeminar.com Find similar training.. Find and register for other training seminars by Mainstream Corporate Training on FindaSeminar.com Other seminars from Mainstream Corporate Training

By:

Mainstream Corporate Training   

For:

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

We have so many interactions in the run of a day, itís reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them. (see full course description)

 

 Seminar / Training class dates & locations

 
 SORT RESULTS BY:

 DATE

LOCATION

SELECTED VENUE DETAILS

Facility Name: 
Address:





Registration Information:

Event cost:  $
USD

class times and cancellation policy

 
 




 From 
 To 
 Click to register by Register by fax for Managing Difficult Conversations Online Training training seminar Register by mail for Managing Difficult Conversations Online Training training seminar Register by phone to attend Managing Difficult Conversations Online Training training seminar

Print payment approval request form Managing Difficult Conversations Online Training training seminar

Pre-Registration questions? Find answers in our registration FAQ or Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request

 
 

 

share this page 

print the agenda print agenda for the Managing Difficult Conversations Online Training seminar

 

 

Training Course Syllabus:


Managing Difficult Conversations Online Training

This workshop will help participants learn how to:

-Define frame of reference
-Establish a positive intent and a desired outcome
-Use good communication skills during a conversation
-Draft a script for a difficult conversation
-Use specific steps to carry out a difficult conversation
-Access additional resources as required
-Maintain safety in a conversation

Course Outline

Choosing to Have the Conversation
Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.

Toolkit for Successful Conversations
Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.

Choosing the Time and Place
This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).

Framework for Difficult Conversations
Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.

Staying Safe
In this session, participants will learn how to handle conversations which might be a threat to their safety.

Testing the Waters
To wrap up the course, participants will role play a difficult conversation that they have recently encountered.

Workshop Wrap-Up

Seminar Summary:

We have so many interactions in the run of a day, itís reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them. (see full course description)

print this agenda print agenda for the Managing Difficult Conversations Online Training training seminar

 view dates and locations for this seminar

 

 

 

Custom Search