Training Course Syllabus:

Assertiveness Skills For Business Professional - OnDemand Training Seminar

Assertiveness requires skill and tact – not just talking over others.

To succeed in today’s fast-paced world, you need to communicate effectively. But if you’re not actively voicing your needs, concerns, and opinions, it’s easy to get lost in the shuffle.

That’s where this course comes in. Our expert trainers know exactly what you’re going through, and they know how to bring out the assertiveness that’s already in you – showing you how to have your voice heard, act with more confidence, and get more respect.

Powerful and effective, this course will teach you to…

• Build on your natural communication style
• Use your unique strengths to your advantage
• Eliminate self-sabotaging behaviors.
• Confidently handle complaints and criticism
• Persuade others to see your side

By the end of the day, you’ll have an arsenal of tools for speaking with more confidence, disarming conflict, and getting others to see your point of view. So stop getting bulldozed and enroll today!

Module 1: Assertiveness in Today’s Business Environment

•What Is Assertiveness?
• What’s the Big Deal?
• How Assertive Are You?
• You’ve Got 90 Seconds
• Do This … Don’t Do That

Module 2: Making the Most of Your Natural Communication Style

•Keep E-Communication Real
• Communicate With Confidence
• Work With People, Not Against Them
• It’s Not What You Say . . . It’s How You Say It

Module 3: Put Your Best Foot (and Mouth) Forward

• Use Your Voice for Maximum Impact
• Study Their Body Language
• Who, What, Why, and How

Module 4: Asserting With Diplomacy and Tact

• Inductive or Deductive?
• STAR Power
• Frame Your Message
• A Wolf in Sheep’s Clothing

Module 5: When the Going Gets Tough

• Can You Hear Me Now?
• The Active and Reflective Listening Process
• Rules of Engagement
• Know When to Give In and When to Hold Your Ground
• Why Do We Avoid Conflict?

Module 6: The Power to Persuade and Influence

• It’s a Balancing Act
• Defuse Difficult Personalities
• Win the Hearts and Minds of Your Listeners
• Do You Know What You Want?

Program duration: 5:16 hrs
*Approximately 45-60 minutes per module
Trainer: Monica Cornetti

On-Demand Seminar Details:

• Get the same great information and skill-building benefits you’d receive in the live seminar, delivered by one of our top trainers, with the convenience of learning online, anytime you want.
• Each program is downloadable so you can add it to your mobile device and learn on-the-go.
• Your online training includes a companion workbook, post-test for each module, plus a comprehensive course exam.
• On-demand seminars are available to you within 24 hours of receiving your paid enrollment; a confirmation email will be sent to you with your login details.
• The advertised price for this on-demand seminar is for a single user license; If you are interested in a group license, submit request for more information.
   

Seminar Summary:

To succeed in today’s fast-paced world, you need to communicate effectively. But if you’re not actively voicing your needs, concerns, and opinions, it’s easy to get lost in the shuffle. (see full course description)

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