Training Course Syllabus:

WORKPLACE DIVERSITY - ONLINE 24/7 – Self-Paced Training

Diversity has taken on a new importance in the workplace. Workplace Diversity training is an opportunity to educate employees about diversity. Employees bring their stereotypes and preconceived notions to work with them. Diversity training cannot completely change an individual´s beliefs. It does increase awareness, impart knowledge, educate how to accept differences, break down barriers that separate, and help employees work together and be productive as a team. Diversity training may help prevent unlawful discrimination and harassment violations as a result of breaking down barriers and promoting better teamwork.

This WORKPLACE DIVERSITY course will give participants the tools to:

• Understand what is Diversity, and related history, terms and concepts.
• Understand stereotypes and biases, and the reasons for self-perspectives.
• Identify strategies for removing workplace and social community barriers.
• Use active listening and questioning skills, and communicate with strength.
• Understand the importance of body language in interpersonal communications.
• Identify ways to encourage workplace diversity and discourage discrimination.
• Understand how to respond to personal situations.
• Understand the formal complaint, investigation and resolution process
• Identify steps to a healthy workplace.

What You Will Cover:

Understanding Diversity
• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Understanding Stereotypes
• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What This Means

Breaking Down the Barriers
• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Verbal Communication Skills
• Listening and Hearing: They Aren't the Same Thing
• Asking Questions
• Communicating with Power

Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It´s Not What You Say, It´s How You Say It

Being Proactive
• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Coping with Discrimination
• Identifying if You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

Dealing with Diversity Complaints as a Person
• What To Do If You´re Involved In A Complaint
• Understanding Your Role
• Creating a Support System

Dealing with Diversity Complaints as a Manager
• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Dealing with Diversity Complaints as an Organization
• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Lessons Learned

Action Plans

Credits: Certificate of Completion

Registration Fee: $195 (Classroom $395)

Tuition Covers:
• Comprehensive Study Guide
• Pre Test and Post Test
• Training exercises and Quizzes
• Quick Reference Materials
• Certificate of Course Completion
• Self-paced learning – 24/7
• Instructor Interaction via Email

Class Time: Self-paced learning – 24/7
Registration: Virtual
Workshop: Virtual.

Trainers

Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years’ experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in today’s competitive environment.

Questions During and After the Training

For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenter’s response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.

Course Time:

6 Hours

Seminar Summary:

Today, our multicultural, multiracial, and multilingual society has had major impact on our cultural, social, legal, educational, economic, and political, systems. Training helps businesses and individuals meet the challenges of these cultural challenges. (see full course description)

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