Training Course Syllabus:

Using Metrics to Monitor and Improve Quality Management System Webinar

Time: 11:30 AM PDT | 02:30 PM EDT

Duration: 90 Minutes

Instructor: Susanne Manz

Description:

Metrics and data are integral part of Management Review. Management needs to know how the quality system is performing, where the risks are, and where to invest money for improvement. Attending this course will help you to determine what to measure, how to present information, and how to escalate issues for management review.

A medical device company needs to have an efficient and effective Quality Management System (QMS) including good metrics and dashboards. Metrics and dashboards can help to proactively and consistently measure the health of the Quality Management System and prevent compliance issues. A balanced scorecard can help companies identify the top areas for improvement. Thought should be given into both lagging and leading indicators for quality and compliance.

Why Should you Attend:

Attend this course to learn the best practices in preparing metrics and dashboards for management review. Without proactive and timely metrics, a medical device company is blind to the health of its quality system and meeting the needs of its stakeholders. This can lead to disaster for the company or, even worse, its customers.

Challenges that companies face include:

• Lack of data


• Data that is not timely


• Data that is incorrect or difficult to analyze


• Metrics that are lagging and not leading indicators


• Metrics that are not balanced leading to improper use of resources and unintended consequences

Objectives of the Presentation:

The objectives of the presentation are to cover the following areas:

• How to create a balanced scorecard


• How to move from lagging to leading indicators


• How to use indices or profiles to create a more complete picture of performance


• Lack of transparency in quality/compliance data


• Use of metrics and dashboards for management review


• Maturity levels in use of metrics


• Scalability and hierarchy in metrics

Seminar Summary:

Learn to determine what to measure, how to present information, and how to escalate issues for management review, how to prepare metrics and dashboards. (see full course description)

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