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Who should attend Creating a Customer-Focused Organization Webinar
Customer Service Managers, Supervisors, Customer Service Representatives
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Creating a Customer-Focused Organization Webinar  

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Seminar Summary:

Make excellent customer service the cornerstone of your organization! (see full course description)

 
 

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Training Course Syllabus:


Creating a Customer-focused Organization Webinar

It’s been said that customer service can make or break a business, and that’s never been truer than in today’s climate. Businesses compete intensely for customers, and social media can spread word of your reputation—good or bad—with the click of a mouse. From top to bottom, excellent customer service is your greatest asset in the marketplace. Have you made your customers the focus of your organization?

Sign up for this targeted, results-oriented Webinar and you’ll be on your way to a company culture committed to your customers. Organizations that engage in top-notch service enjoy repeat business, which is easier and less expensive than acquiring new customers. But it takes more than polite telephone skills and smiles. We’ll show you how to analyze your organization’s current culture … start communicating more meaningfully with your customers … and create consistent, respectful relationships both externally and internally … which will improve your employees’ morale and enhance your organization’s image—and its profits!

It’s never been easier to gain a competitive edge. Take the first step to building a customer-focused organization that will set you apart from your competitors and boost your bottom line.


In just one “power hour,” you’ll learn:

  • Why a customer service culture is critical to continued success
  • What questions to ask to better focus your customer service
  • The five principal reasons customers complain … and how to handle each one
  • Specific words and phrases that build customer trust
  • How internal customer service supports excellent external customer service
  • The essential elements of a positive customer service culture
  • And much more

Webinar plus CD recording*: Just $448 (You save $50!)

Webinar Only: Just $249

CD-Rom Webinar recording*: Just $249

* Each of our live webinars is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

What if your whole department could attend? They CAN, and it costs you nothing extra!

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan
 

Seminar Summary:

Make excellent customer service the cornerstone of your organization! (see full course description)

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