Training Course
Syllabus:
EMOTIONAL INTELLIGENCE
Emotional Intelligence is one of the most critical skills employees, managers and organizations must have to compete and succeed. People with higher EQ are consistently high performers and are effective in working with all types of people. EQ affects every aspect of our professional and personal life.
This Emotional Intelligence course will give participants the tools to:
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy. Understand, use and manage your emotions. Verbally communicate with others. Successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence. Relate emotional intelligence to the workplace. Balance optimism and pessimism. Effectively impact others.
What You Will Cover:
What is Emotional Intelligence Self Management Self Awareness Self Regulation Self Motivation Empathy
Four skills in emotional intelligence How to Accurately Perceive Emotions Use Emotions to Facilitate Thinking Understand Emotional Meanings Manage Emotions
Verbal Communication Skills Focused Listening Asking Questions Communicating with Flexibility and Authenticity
Non-Verbal Communication Skills Body Language The Signals You Send to Others It΄s Not What You Say, It΄s How You Say It
Social Management and Responsibility Benefits of Emotional Intelligence Articulate your Emotions Using Language
Tools to Regulate Your Emotions Seeing the Other Side Self-Management and Self-Awareness Giving in Without Giving Up Lessons Learned Action Plans
Credits: Certificate of Completion
Registration Fee: $195 (Classroom $395)
Tuition Covers:
Comprehensive Study Guide Pre Test and Post Test Training exercises and Quizzes Quick Reference Materials Certificate of Course Completion Self-paced learning 24/7 Instructor Interaction via Email
Class Time: Virtual
Trainers Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in todays competitive environment.
Questions During and After the Training For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenters response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.
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