HOSTILE WORK ENVIRONMENT/INCIVILITY FOR EMPLOYEES
A Hostile workplace is not only illegal; it is destructive to any organization. Left unchecked, workplace hostility and incivility can escalate into violence. While a training program on workplace hostility, manners and courtesy may seem like overkill, the reality is: rudeness and improper interaction in the workplace is a growing epidemic costing businesses and organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, its losing out on basic social values that directly impact employees and clients interaction and relationships, productivity and the bottom line. Failing to properly interact with co-workers, supervisors, managers and clients, or even just a tendency to smirk at an unusual request, may not seem like much at first glance. However, these seemingly innocuous behaviors can be costly in the long run, both to the employee and to the organization. The result: an environment not conducive to getting work done, dissatisfied employees and clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment, and of course, resultant lawsuits.
Hostile Work Environment/Incivility training is essential to address the growing problem of hostility/incivility in the work setting, as well as its typical causes and effects. Skills needed to effectively practice non hostile/civil behavior, as well as different ways to ensure appropriate behavior in the workplace will also be addressed.
This Hostile Workplace Environment for Employees course will give participants the tools to:
Recognize what is/is not hostile environment/incivility in the workplace
Understand behaviors that constitute hostility/incivility in the workplace.
Understand what the law says about Hostile Work Environment
Understand proper workplace behavior
Understand the characteristics of bullies
What is/Is not bullying
Understand being a victim
Understand practical workplace etiquette, including the proper use of greetings, respect, involvement and political correctness
Understand the elements of effective communication, (effective verbal, para-verbal and non-verbal communication, and listening)
Understand the role of forgiveness and conflict resolution
Understand social and business responsibility
Develop employees action plan
What You Will Cover:
What Is Workplace Harassment?
How to Identify
Costs to Your Business
Identifying the Bully
Abusive Workplace Behaviors
Bullying and Personality Disorders
How to Handle Workplace Violence
Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan
Being the Victim
What is Not Considered Bullying
Steps to Take
Advising Your Supervisor
Lodging the Complaint
Review & Closure
Effective Work Etiquette
Being Politically Correct
Credits: Certificate of Completion
Registration Fee: $195 (Classroom $395)
Comprehensive Study Guide
Pre Test and Post Test
Training exercises, Quizzes and Case Studies
Quick Reference Materials
Certificate of Course Completion
Self-paced learning 24/7
Instructor Interaction via Email
Class Time: Virtual (available 24/7)
Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in todays competitive environment.
Questions During and After the Training
For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenters response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.