Training Course
Syllabus:
HOSTILE WORK ENVIRONMENT/INCIVILITY FOR EMPLOYEES
Course Overview
A Hostile workplace is not only illegal; it is destructive to any organization. Left unchecked, workplace hostility and incivility can escalate into violence. While a training program on workplace hostility, manners and courtesy may seem like overkill, the reality is: rudeness and improper interaction in the workplace is a growing epidemic costing businesses and organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, its losing out on basic social values that directly impact employees and clients interaction and relationships, productivity and the bottom line. Failing to properly interact with co-workers, supervisors, managers and clients, or even just a tendency to smirk at an unusual request, may not seem like much at first glance. However, these seemingly innocuous behaviors can be costly in the long run, both to the employee and to the organization. The result: an environment not conducive to getting work done, dissatisfied employees and clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment, and of course, resultant lawsuits.
Hostile Work Environment/Incivility training is essential to address the growing problem of hostility/incivility in the work setting, as well as its typical causes and effects. Skills needed to effectively practice non hostile/civil behavior, as well as different ways to ensure appropriate behavior in the workplace will also be addressed.
This Hostile Workplace Environment for Employees course will give participants the tools to:
Recognize what is/is not hostile environment/incivility in the workplace Understand behaviors that constitute hostility/incivility in the workplace. Understand what the law says about Hostile Work Environment Understand proper workplace behavior Understand the characteristics of bullies What is/Is not bullying Understand being a victim Understand practical workplace etiquette, including the proper use of greetings, respect, involvement and political correctness Understand the elements of effective communication, (effective verbal, para-verbal and non-verbal communication, and listening) Understand the role of forgiveness and conflict resolution Understand social and business responsibility Develop employees action plan
What You Will Cover:
What Is Workplace Harassment? How to Identify Costs to Your Business Legal Psychological
Identifying the Bully Abusive Workplace Behaviors Bullying and Personality Disorders Narcissism
How to Handle Workplace Violence Types of Behavior Target the Behavior, Not the Person Implement an Action Plan
Communication Skills Para-verbal Communication Non-verbal
Communication Listening Skills Tactical Options
Being the Victim What is Not Considered Bullying Steps to Take
Investigation Process Advising Your Supervisor Lodging the Complaint Initial Response The Investigation The Findings Review & Closure
Effective Work Etiquette Greetings Respect Involvement Being Politically Correct
Lessons Learned Action Plans
Credits: Certificate of Completion
Registration Fee: $195 (Classroom $395)
Tuition Covers:
Comprehensive Study Guide Pre Test and Post Test Training exercises, Quizzes and Case Studies Quick Reference Materials Certificate of Course Completion Self-paced learning 24/7 Instructor Interaction via Email
Class Time: Virtual (available 24/7) Workshop: Virtual.
Trainers
Our trainers are experience energetic, engaging and enthusiastic learning and development professionals with many years experience as hands-on practitioners in the government, non-profit and private sectors in areas such as training managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They share a passion to use their experiences and skills to enhance individual growth and productivity while supporting business and organizational strategies. They have faced the challenges and can help you develop the real solutions you need to achieve individual and organizational success in todays competitive environment.
Questions During and After the Training
For questions and other communication during the training, email the presenter directly from course, thereby including the slide in question to aid the presenters response. Otherwise, email us directly for a prompt response. Our customers are our top priority and we welcome the opportunity to assist you.
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