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Who should attend Communicate with Tact and Professionalism (1-day)
Anyone wanting to improve verbal and written communication skills
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Communicate with Tact and Professionalism (1-day)  

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Seminar Summary:

Learn how to avoid misleading verbal and visual cues that interfere with clear, concise communication  (see full course description)

 
 

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Training Course Syllabus:


Communicate with Tact and Professionalism (1-day)

How to defuse tense situations, make a good impression and develop strong business communication skills.

In this one-day seminar, discover the tried and true techniques of effective business communication skills that have alluded so many for such a long time. Communicate with Tact and Professionalism teaches you how to become an outstanding verbal communicator, effective writer, empathetic listener and master craftsmen with your own body language so that all your correspondence is consistent and well-received. At the conclusion of this training opportunity, you will have a well-written action plan and be on your way to emerge as an effective communicator.

After attending this seminar you'll be able to:

•Customize your message to fit your audience
•Understand what others are saying through their body language
•Welcome brainstorm sessions to inspire employee contributions that lead to "wins"
•Use facts to share observations and make suggestions
•Craft emails and presentations that keep your audience engaged and on the edge of their seats
•Negotiate with power and effectiveness
•Give feedback on performance that inspires people to do better
 

Communicate with Tact and Professionalism  — Seminar Overview

Turn Controversy into Harmony

  • Take responsibility and hold yourself accountable
  • Learn to see yourself through others' eyes
  • Find what motivates others
  • Balance your personality style with the needs of your audience
  • Motivate others to contribute their suggestions to produce collaborative results
  • Reconcile your story of reality with others' stories of reality
    • Your story to help you understand a situation
    • The other person's story by which they understand the situation
    • What happens when the stories don't match
  • Focus on what can be observed and quantified
  • Create dialogue to add to a collective pool of meaning
    • Mirror your listener's words and actions
    • Encourage growth and ask for clarification
    • Introducing your meaning
  • Build consensus among the group
  • Compare and contrast to clarify statements
  • Set commitments to move forward


Captivate Your Audience: Speak to Get Results

  • Discover what to do when you lose your listener's attention
  • Successfully get your thoughts across to others
  • Strategically give structure to a story
  • Effectively prepare for important conversations
  • Understand how to craft your introduction and map out a conversation
  • Learn contingency planning for conversations

Simpler Is Better: Engage Readers and Motivate a Response

  • Set the stage to entice your readers
  • Create a message that stands out
  • Discover the art of minimal text and clear delivery
  • Position your reader in the center of your structure

Persuasive Communication and Negotiation

  • Identify authority in persuasion

        Study the frames that people use to understand their reality

        Seize authority by choosing the right frame

        Create intrigue through professional communication

        Establish a prize to get results

        Utilize the principle of scarcity

        Examine the most effective use of negotiation tools and methods

        Use persuasive writing techniques

    Consider your audience

    Write a clear call to action

Non-verbal Communication Methods

  • Determine how surroundings influence non-verbal communication
  • Listen to your own body's cues to alert you to what is going on within a conversation
  • Be aware of others' body cues (posture, attention, gestures and details)
  • Introduce work observations back into speech

            De-escalate conflict before it erupts

            Negate disputes before they explode

  • Exercise what you've learned

    • Put together strategies learned throughout the course and construct a tentative script for classroom practice

    • Watch for cues and adjust your contingency plan

 CONTINUING EDUCATION CREDITS

This event is eligible for the following continuing education credits:

CEU: 0.6 credits
 

SEMINAR TIME:

Seminar Check-In: 8:30 AM    Seminar Class 9:00 AM to 4:00 PM

Seminar Summary:

Learn how to avoid misleading verbal and visual cues that interfere with clear, concise communication  (see full course description)

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