Complying with the Fair Debt Collection Practices ActDuration: 90 Minutes
What are the rules regarding how you may contact a debtor? They are so complex and confusing! There are many issues involved, such as what questions you may and may not ask someone other than the debtor and restrictions on what you can leave in voicemail or send in an email, and the best ways to handle suspected deadbeats. What is the best practice for postings to open accounts when the debtor may file bankruptcy? Did you know that medical collections must be treated with more care than consumer collections? Learn the answers to all of these issues and your own questions when you attend this detailed presentation of the FDCPA.
Why Should you Attend:
Join us and learn not only how to apply the rules of the FDCPA but how to quickly and effectively engage the debtor and a meaningful discussion and move them into a commitment to settle their debt, all without developing ulcers.
Objectives of the Presentation:
- Starter Question: where does sound collection practice begin?
- What are the best receivables management techniques
- Learn how to build a solid system of credit and collections, what it should include, and who should be involved
- Gain a clear understanding of the importance of keeping all customer contact points involved until the debt is collected
- Learn to more effectively communicate with your customers, management, sales, and your collection agency
- Identify best practices for evaluating and extending credit
- Know when to involve a collection agency
- Know when to consider using the courts
- Identify key policies and procedures you should have to cover these issues