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The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You Webinar  
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Seminar Summary:

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. (see full course description)
 

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Training Course Syllabus:


The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You

Objectives of the Presentation

Effective Listening / Understanding Before Being Understood


  • What is the Value of Listening?

  • Why People Donīt Listen and the Consequences

  • How to Listen Effectively and Actively

  • Practice Listening Exercise

  • Responsibility of the Communicator in Being Heard


Constructive Feedback / Gaining Advice While Avoiding Conflict

  • The Value of Constructive Feedback

  • Why People Donīt Give Feedback and the Consequences

  • How to Give Constructive Feedback

  • Practice Feedback Exercise

  • Guidelines for the Feedback Receiver


Resolving Conflicts / Dealing with Othersī Resistance

  • The Nature of Resistance

  • Types of Resistance

  • Typical Responses to Resistance

  • Approaching Resistance and How to Deal with It

  • The Keys to Effectively Resolving Conflicts


Making Coaching Work / Providing Guidance for Improving Performance

  • Characteristics of Effective Coaches
  • How to Coach Effectively

  • The Value of Careful Listening in Coaching

  • Being an Effective Role Model


    • Using Coaching to Improve Performance


Why Should you Attend

By attending, you will understand how to even more effectively:


  • Listen actively

  • Receive and provide constructive feedback

  • Resolve conflicts

  • Coach and mentor


Are you concerned about how others are receiving you as a manager? Could you use a communication skills "refresher", to perhaps help you take a new approach to your direct reports who you find especially challenging? Would you like to leverage your value to your manager and to your organization?


If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team membersī and teamīs performance, adding to the bottom-line!


Seminar Summary:

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. (see full course description)

print this agenda print agenda for the The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You Webinar training seminar

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