The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You Webinar training seminars presented by Online Compliance Panel
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The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You Webinar
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. (see
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Syllabus:
The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You
Objectives of the Presentation
Effective Listening / Understanding Before Being Understood
What is the Value of Listening?
Why People Don´t Listen and the Consequences
How to Listen Effectively and Actively
Practice Listening Exercise
Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
The Value of Constructive Feedback
Why People Don´t Give Feedback and the Consequences
How to Give Constructive Feedback
Practice Feedback Exercise
Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others´ Resistance
The Nature of Resistance
Types of Resistance
Typical Responses to Resistance
Approaching Resistance and How to Deal with It
The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
Characteristics of Effective Coaches
How to Coach Effectively
The Value of Careful Listening in Coaching
Being an Effective Role Model
Using Coaching to Improve Performance
Why Should you Attend
By attending, you will understand how to even more effectively:
Listen actively
Receive and provide constructive feedback
Resolve conflicts
Coach and mentor
Are you concerned about how others are receiving you as a manager? Could you use a communication skills "refresher", to perhaps help you take a new approach to your direct reports who you find especially challenging? Would you like to leverage your value to your manager and to your organization?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members´ and team´s performance, adding to the bottom-line!
Seminar Summary:
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. (see
full course description)
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