Training Course Syllabus:

Objectives of the Presentation

• Know the key new provisions of ISO 9001:2015


• Know what is needed for the transition, including an internal audit to the new requirements and also a management review meeting to address the results of the audit


• Know how writing procedures along the lines of, Who, What, When, Where, How, and Why will make them more effective


• Know how to use a conformity matrix to ensure that the QMS addresses all clauses of the standard


• Know how to use a SIPOC (Supplier, Input, Process, Output, Customer) matrix to document the interactions of the processes

Why Should you Attend

This presentation will help those responsible for a quality management system-and this now includes, the entire management team rather than just a quality representative-ensure a smooth transition to the new standard.

Areas Covered

• The principal new provisions of ISO 9001:2015 include the requirement for Actions to Address Risks and Opportunities (6.1) with regard to Context of the Organization (4.1) and Needs and Expectations of (relevant) Interested Parties (4.2). In addition, the entire management team, rather than a management representative, is now explicitly responsible for the QMS


• While September 2018 is the actual deadline for registration to the new standard, prerequisite activities include (1) an internal audit to the new standard and (2) a management review of the QMS under the new standard


• Rudyard Kipling (a journalist as well as a writer and a poet) taught us how to write very effective procedures. "I keep six honest serving-men; They taught me all I knew. Their names are What and Why and When And How and Where and Who". Second-tier procedures and third-tier work instructions that answer these questions are extremely effective


• There is no need to rewrite or renumber procedures to conform to ISO 9001:2015. A conformity matrix that shows how the procedures and processes fulfill the requirements can serve as a resource for review of the QMS by management and auditors


• ISO 9001 already requires consideration of interactions between the processes of the QMS. This is important because many problems occur not inside the processes, but during handoffs between them. A SIPOC (Supplier, Input, Process, Output, Customer) matrix can depict processes as internal customers and suppliers of physical materials, services, and information

Seminar Summary:

ISO 9001:2015 contains a handful of significant changes from the 2008 standard and a quality management system (QMS) that meets the requirements of ISO 9001:2008 should already meet most of the new requirements. It is, however, not too early to begin the transition if this has not already been started. This presentation will discuss the new requirements, the necessary transition activities, and some tips that might make the transition easier. (see full course description)

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