Training Course Syllabus:

How to Write Procedures to Avoid Human Errors Webinar

Objectives of the Presentation

Understand the importance of procedures
Learn why people refuse to use procedures
Learn best formats and content elements for SOPs
Learn document hierarchy and different types of procedures based on their use
Understand the common Human Errors and deviations related to the use of procedures
Understand the reading and writing processes and how people may impact the processes

Why Should you Attend

One of the major causes for incurring quality and production losses in many industries is human error. Although it is unlikely that human error can never be totally abolished, many human performance problems could be prevented. Human errors begin at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is extremely necessary to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.

Areas Covered

SOP writing outline
Content development
The rational for procedure use
Regulatory compliance background
Universal purpose of procedures
The human perspective
Human error as a root cause
The thinking and reading process
Common mistakes and causes
How to create and maintain a procedure
Goals of a procedure
Good procedure writing practices (Terminology, formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of precautions, warnings and Cautions)
Procedure styles
Use of electronic information networks for procedure access

Seminar Summary:

This presentation by Ginette Collazo will discuss key topics including content development and formats designed for human error reduction due to procedures. Procedures are important for both execution and audits. These should be written for users without missing important information for regulators. Usually procedures have weaknesses that harm productivity, quality and regulatory standing. (see full course description)

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