Training Course Syllabus:

Techniques for Navigating Challenging Conversations at Work Webinar

Objectives of the Presentation

How to turn a difficult conversation into an enhancing time of communication
Tools and techniques that can be used during challenging conversations
Preparation for a challenging conversation (Timing and finding and verifying facts)
Preparing what is to be said and how to present it
Having the conversation
Reflect and follow-up

Why Should you Attend

This training will provide an opportunity to learn about specific tools and techniques that can be used in navigating challenging conversations at work. Knowing the right tools to use will empower the individual and give them the confidence needed to create an environment that encourages a productive and successful outcome.

Areas Covered

Turning difficult conversations into productive communication
Tools and techniques that can be used during difficult conversations
Pre-conversation preparation
Investigate and verify the facts
Setting the appropriate time and place for the conversation
Prepare what is to be said and how to present it
Creating a positive atmosphere with no distractions
Tone of voice, body gestures and eye contact
Emotions and attitude
Accountability and making sure expectations are understood
Evaluating and follow-up

Seminar Summary:

Difficult conversations between managers and employees are oftentimes dreaded. There are techniques that can be used to help in these challenging times. Knowing the right techniques can help you approach the conversation with confidence. Many people will avoid or put off a necessary conversation hoping that they will not have to ever have it, however, the issues will most likely not go away and they will have to be addressed at some point.This webinar will provide you with tools and techniques to help you achieve more effective communication at work. If you want to learn how to create more favorable outcomes by using effective tools and techniques in difficult conversations then this webinar is for you. (see full course description)

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