Training Course
Syllabus:
Techniques for Navigating Challenging Conversations at Work Webinar
Objectives of the Presentation
How to turn a difficult conversation into an enhancing time of communication Tools and techniques that can be used during challenging conversations Preparation for a challenging conversation (Timing and finding and verifying facts) Preparing what is to be said and how to present it Having the conversation Reflect and follow-up
Why Should you Attend
This training will provide an opportunity to learn about specific tools and techniques that can be used in navigating challenging conversations at work. Knowing the right tools to use will empower the individual and give them the confidence needed to create an environment that encourages a productive and successful outcome. Areas Covered
Turning difficult conversations into productive communication Tools and techniques that can be used during difficult conversations Pre-conversation preparation Investigate and verify the facts Setting the appropriate time and place for the conversation Prepare what is to be said and how to present it Creating a positive atmosphere with no distractions Tone of voice, body gestures and eye contact Emotions and attitude Accountability and making sure expectations are understood Evaluating and follow-up |