Training Course Syllabus:

Objectives of the Presentation

How do you determine the best schedule for your site?
What are the best practices surrounding overtime, its uses and costs?
How can you implement a schedule that maximizes the work-life balance of your employees?
How can your schedule be used to attract and retain quality employees?
What schedule features work best for shiftwork operations and what features should be avoided?
What key steps must be included in a Change Management Process with regards to your shift schedule?
What makes one schedule better for alertness than another?
What is the appropriate staffing level for your site?
What are ways to handle a variable/seasonal workload?

Why Should you Attend

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

If you have a shiftwork operation, then you have shiftwork issues. These issues stretch far beyond "What schedule should we be working." This presentation will provide a broad overview of those topics most important to shiftwork managers as well as the shift workers themselves.

Areas Covered

Ensuring best practices in 24-hour shift management
Ensure best practice at shift handover & Overtime
Employee attraction and retention
Staffing - Develop and nurture cross-shift teams
Alertness and Safety - Make best use of the operator interface for safe and efficient operation
Handling Seasonal/Variable Workload
Schedule Features – Optimizing Shift Schedules
Work-Life Balance

Who will Benefit

This training course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely: Plant/operations personnel and managers, shift supervisors and shift team leaders, Personnel interested in Quality and Quality Assurance, Maintenance and Engineering Personnel, Training & Development Personnel, Personnel from Logistics or Network Support Teams, Personnel from Customer Service at any level, HR Personnel and those involved in Staff health and welfare at any level, Human Resource Managers, Plant Managers, V.P. of Operations

Seminar Summary:

This presentation will provide an overview of how companies with multiple shift operations address the following issues: Overtime, Retention, Staffing, Seasonality, Absenteeism, Capacity and Change Management. The presentation will also cover employee preferences for thing such as Shift Length, Start Times, Overtime, Shift Patterns and Shift Rotations. The presentation will also touch on the safety/alertness issues related to shiftwork. (see full course description)

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